Ziad Daher Email & Phone Number

Beirut

• Managing three key departments directly supervising and providing leadership to a dynamic team of 12 employees with overall of 40 employees, ensuring their professional development and optimizing departmental.
• Infrastructure Department: Overseeing the maintenance, upgrade, and optimization of IT infrastructure for 50 stores and the Head Office.
• Software Department: Leading a team responsible for software development, system administration, and performance tuning.
• OMNI Department: Managing online operations and marketing strategies for increased sales and market presence. In addition to the CRM Loyalty system.Projects:
• Digitization & ERP Implementation of Microsoft Dynamics Navision then upgrade to Business Central
• Data Warehousing & Analysis through Power BI

Beirut, Beirut Governorate, Lebanon

• Leveraged remote access to provide ongoing IT consultancy services, supporting critical operations and ensuring seamless business continuity.

• Managed a department of 3 employees ensuring our ERP service level and other integrated systems. Responsible for the affiliates’ Oracle Fusion Middleware implementation in Iraq, Jordan, Algeria, and UAEProjects:
• Optimization of the Oracle E-Business Suite performance cutting down processes time by 75% by working with the Software Development Department
• Business intelligence infrastructure and upgrade, migrating from SAP 3.1 to SAP 4.2.
• Integration of third-party applications with Fattal's E-Business Suite, including sales force applications for sales representatives, Medreps Application, and supplier data sharing, streamlining processes and enhancing.
• Migration of affiliates infrastructure to Oracle Cloud Infrastructure (OCI)
• Data Warehousing of all databases (Head Office & Affiliates) to generate Holding reports

Riyadh, Saudi Arabia

• Installed AIX UNIX/Linux with RAC-enabled Oracle E-Business Suite, providing high availability and enhanced performance.
• Oracle E-Business Suite installation, patching, UAT cloning, administration, maintenance and backup plan
• Spearheaded database platform migrations between SOLARIS, AIX, and LINUX, enhancing system performance and flexibility.
• Installed and configured EM Grid Control, linking it with E-Business Suite systems for centralized monitoring and management.
• Implemented and configured SAN and NAS storage systems, including disk arrays and fiber channel data switches.