Ziad Daher Email & Phone Number

Beirut

Managing three key departments directly supervising and providing leadership to a dynamic team of 12 employees with overall of 40 employees, ensuring their professional development and optimizing departmental performance:• Infrastructure Department: Overseeing the maintenance, upgrade, and optimization of IT infrastructure for 50 stores and the Head Office.• Software Department: Leading a team responsible for software development, system administration, and performance tuning.• OMNI Department: Managing online operations and marketing strategies for increased sales and market presence. In addition to the CRM Loyalty system.Projects:• Digitization & ERP Implementation of Microsoft Dynamics Navision then upgrade to Business Central• Data Warehousing & Analysis through Power BI• OMNI Channel launch of our e-commerces, 4-Digit Call center including last mile contributing 5% of the total sales and over 10% channel net profit margin• Generated revenues through Data monetization with vendors and third parties.• Creating tailor made offers based on customer shopping habits and preferred brands.• IT Infrastructure upgrades, encompassing Microsoft Office 365 products and trainings• Business process reengineering initiatives and SOP creation across various departments, driving efficiency, and productivity enhancements.

Beirut, Beirut Governorate, Lebanon

• Leveraged remote access to provide ongoing IT consultancy services, supporting critical operations and ensuring seamless business continuity.

Managed a department of 3 employees ensuring our ERP service level and other integrated systems. Responsible for the affiliates’ Oracle Fusion Middleware implementation in Iraq, Jordan, Algeria, and UAEProjects:• Optimization of the Oracle E-Business Suite performance cutting down processes time by 75% by working with the Software Development Department• Business intelligence infrastructure and upgrade, migrating from SAP 3.1 to SAP 4.2.• Integration of third-party applications with Fattal's E-Business Suite, including sales force applications for sales representatives, Medreps Application, and supplier data sharing, streamlining processes and enhancing collaboration.• Migration of affiliates infrastructure to Oracle Cloud Infrastructure (OCI) • Data Warehousing of all databases (Head Office & Affiliates) to generate Holding reports• Implementation of Laserfiche in HR Department

Riyadh, Saudi Arabia

• Installed AIX UNIX/Linux with RAC-enabled Oracle E-Business Suite, providing high availability and enhanced performance.• Oracle E-Business Suite installation, patching, UAT cloning, administration, maintenance and backup plan• Spearheaded database platform migrations between SOLARIS, AIX, and LINUX, enhancing system performance and flexibility.• Installed and configured EM Grid Control, linking it with E-Business Suite systems for centralized monitoring and management.• Implemented and configured SAN and NAS storage systems, including disk arrays and fiber channel data switches.