Ziad Doleh Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

I Led airports digital transformation programs including estimation, initiation, planning, execution, and operations utilizing my extensive expertise in digital transformation programs, which helped my clients to better understand and adopt Vision-box biometric solutions.

Dubai, United Arab Emirates

As a Business Transformation Expert, I led 15+ bids (SAP Projects including S/4HANA, C/4HANA, SAC, SAP SuccessFactors, and Ariba) using my extensive business & technology expertise in both public and private sectors within GCC- Total managed accounts are 3 in KSA, Qatar, and Bahrain- Analyzed 8+ organization’s strategies, structures, data, and technologies to determine the gaps and opportunities, and propositioned solutions and strategic road maps that smoothen the digital transformation journey and help to maximize the ROI- Led 10+ customer engagements and provided consultation in digital transformation and process automation- Led proposals solution architecture/ design, and demonstrated the proposed solutions to my clients- Led 3 mega projects as a Program Manager - SAP Solutions

United Arab Emirates

Radically changed IT delivery in Ras Al Khaimah government by transforming EGA to a more customer-centric business model, increased the level of team collaboration internally and externally, and drove the IT by business needs. - Implemented the 3-year “EGA 2019-2021” strategy; which Accelerated service delivery and digitization of partners service portfolio, Heightened collaboration among entities and drove standardization of business practices and processes, Enabled citizens engagement and enriched their experience, and Advanced the competitiveness of RAK government- Initiated and implemented a new business model to support and facilitate achieving EGA strategic objectives- Defined and led an organizational expansion by establishing two offshore offices and two new onshore units. Increased productivity by 180%, reduced cost by 50% and extended the support model by 110%o 90+ projects implemented successfully; 80% designed & developed in-houseo 8+ strategic initiatives like Smart City, BlockChain, AI, and Cloud Computingo 200+ services transformed to E-serviceso 17+ systems integrationo 3 major systems replaced with 2 systems on cloud (SaaS)o 160 employees hired and enabled in offshore (Egypt & India)- Replaced the project management methodology which enabled remote teams, increased collaboration, and increased quality of delivered solutions- Managed Government IT operations and budgets- Designed and implemented more than 40 solutions and integrations- Served as the official point of contact for EGA within the local and federal governments

United Arab Emirates

Played a vital role in Ras Al Khaimah Municipality processes re-engineering and digitization program using SAP and other technologies like Esri GIS and FileNet. Delivered 20+ projects within RAK Municipality digital transformation program, including 12 integration projects which resulted in:o Decreased delivery time by an average of 60% for 70 serviceso Transformed 50% of municipality services to electronic serviceso Increased user’s productivity by 40%o Electronically integrated Municipality with key services providers like Etisalat, FEWA, and Public Service Department Managed IT operations and budget for the Municipality Led the systems support teams and helped decrease incident resolution time by 70% Acted as an enterprise architect, change manager, and stakeholder manager Played a key role in the business model design, operational development, and improvements of KPIs, which resulted in 5 ranks promotion in the government excellence programs

Dubai

- Delivered more than 10 successful ERP implementations in five different industries ranging from system replacement to new system implementation, using both agile and waterfall methodologies Led the design and development of “TechERP”, which is an in-house developed solution targeting small to medium size businesses Managed the SAP B1 implementation and overall support Engaged in pre-sales activities and solution demonstrations

Dubai

Led the new ERP implementation and aligned business functions to operate more effectively and efficiently.  Managed the ERP implementation and coordinated all vendor activities  Managed the re-engineering of internal processes, data mapping and migration, and users training Performed system administration, audit, and reporting

Dubai

Jordan

Master Of Business Administration - Mba

Bachelor'S Degree, Management Information Systems, Very Good

Appreciation certificate about my unique graduation project that achieved an excellent degree "A" at the business faculty (MIS Department).

High School "Tawjihi", Scientific Major, 82.3