Zihe Zhou Email and Phone Number

Recommend and fit hearing aids and ALDs to HSP and private clients with hearing difficulties or tinnitus.Provide effective multi-sessional counselling services to hyperacusis & tinnitus patients. Conduct audiology assessments and prepare timely reports to GPs and ENTs.Verify and troubleshoot Phonak, Sonic, Unitron, Oticon, Starkey, Resound, and Beltone hearing aids. Design and conduct hearing screening at schools.Collaborate with team members to achieve high client satisfaction.

• Assisted doctors with preparing reports (to other GPs, pathologists, patients etc.), clinical notes, COVID-19 testing kits and ad-hoc administrative duties.• Handled queries and complaints via phone, email and general correspondence.• Greeted and welcomed patients as soon as they arrive and direct patients to designated doctors.• Appointments management.• Oversaw the flow of Altona North Respiratory Clinic and communicated with different sectors as required. • Took and ensured messages were passed to the appropriate staff member on a timely basis.• Strictly practiced infection control and maintained a safe working environment.

• Delivered study workshops while organising inter-/intra-disciplinary collaborative events to engage students.• Acted as Mentor and Student Buddy to a first-year student; advised on Objective Structured Clinical Examinations (OSCEs), including course management strategies.• Prepared paperwork while facilitating ongoing events promotion.• Aided decision-making by preparing agendas and reports while taking minutes for committee meetings.• Built inter-cohort relationships to improve student welfare while maximising social and educational experiences.

Tutoring Year 11 and 12 BiologyPrepared learning materials for students matching their individual understanding.Monitored students progressExchanged feedback with students

Served customers in a speedy, accurate and friendly mannerMaintained clean and organized workspace to optimize operations and enable partners to easily locate resources and productsOperated cash register and credit card machine in guest payment processing