Zingara Barragan Email & Phone Number

Greater New York City Area

New York, New York

New York, New York

• Identified and documented bugs, errors, and interoperability flaws within proprietary software applications developed for ASCAP• Work collaboratively with development and business groups to complete comprehensive testing on major new releases• Worked on Agile (SCRUM) Methodology and utilized JIRA for defect tracking• Worked closely with the cross-functional team to ensure a high quality of Salesforce testingdeliverables were met

Greater New York City Area

Created a QA Department to improve/complete SDLC for a startup. Introduced bug tracking system and wrote all test documentation across POS, web, and mobile platforms. Improved operational efficiency by 30% and decreased the average bug duration from 9 to 6 days. Increased operational excellence by 30-50% by implementing automated regression testing, which reduced downtime/patch releases from 7 to 4 weeks.• Quality assurance testing across Unidos’ suite of products• Author test cases for manual fault detection and document release notes; develop test scripts for automated regression testing• Issue and validate tickets for error resolution; triage tickets across multiple offshore development teams; centralize manage of bug tracking tickets in TFS• Lead fault prioritization meetings; author requirements for feature enhancements• Maintain KPI dashboard; track and report data to CIO and executive management

Oversaw all testing of KDS softwareResponsible for the total life cycle of a bug, this includes everything from initial reporting to working with engineers to solve the problemsPrimary liaison between developers CSR support teams Developed the master set of QA checklists for both internal and external web sitesConfirmed user reported errors. Worked directly with the Product Manager to prioritize bug fixesProvided information to developers quickly help them tracking down likely causes, by including diagnostic data, and screen shotsEnsured code base was tested regularly using industry standard processes like unit testing when available. Ensured cross browser support, this included everything from testing new features to regression testing existing codeUsed Team Foundation Service (TFS) and Microsoft CRM tracking for reporting cases

Managed and maintained spreadsheets and other documentation around the organization and partnerships Ran and analyzed participant usage and completion reportsReported large batches of user completions and grades to large school districts, universities, and state departments of educationCollected statistics, created spreadsheets, and analyzed data points to determine successes and ways to improve campaignsCreated partner invoices and process partner payments and user registration informationProduced web banners, print media, and collateral for national marketing campaigns (using Adobe Photoshop, Illustrator, InDesign)