Zinny Obayagbona, Mba Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

• Shopify Plus Launch Engineering team, Large Accounts. Responsibilities include:
• Partner with enterprise merchants to achieve implementation goals and successfully launch their stores on Shopify Plus.
• Solve complex technical challenges by providing tailored solutions, leveraging expertise in HTML, Liquid, JavaScript, CSS, REST APIs, GraphQL APIs, DNS services, and more.
• Advise on data migration, custom front-end builds, technical integrations, Shopify platform adoption, SEO optimization, and go-live planning.
• Collaborate with developers and merchants to build custom e-commerce solutions and ensure seamless platform adoption.

Toronto, Ontario, Canada

• Key highlights in this role were:
• Developed customized presentations, and demos of products to articulate use cases and value to customers
• Managed customer implementation, onboarding, and integration projects (SFDC, SSO, API, etc.)
• Conducted program evaluations, and ROI analysis, and delivered recommendations to support program maturity
• Managed sales/ renewal forecast and negotiations, decision criteria, and contracting
• Awarded for achieving a 100% logo retention rate, 105%+ NRR rate, and Customer Feedback

• Klue is an AI-driven competitive enablement solution that provides a lens into your competitor's world, continuously updating dots to help you win more business. Klue allows you to capture, manage, and communicate.
• Owned a portfolio of enterprise and mid-market customers (27+ accounts).
• Managed customer onboarding journey/ implementation projects and product training from kickoff and throughout their lifecycle.
• Led quarterly business reviews and owned renewals and/or account expansion opportunities.
• Assisted with new employee onboarding/ training programs
• Awarded for completing 10 successful customer implementation/ onboarding and rollouts (launch) in Q2 ‘22

Inspired by my own story as an immigrant, I founded ZF, a platform that provides valuable content/ resources to enable people to find happiness in life and their career. Whether you are just starting out your career or looking for a change of role in a new environment, ZF has the right resources! In addition, ZF has contributing writers (as well as engaged.

Toronto, Ontario, Canada

• Technical advocate for prospects/ customers to understand their needs and data workflows
• Successfully managed customer trials, ensuring engagement with the product, demo, training, and the resulting solution
• Articulate and educate technical concepts to various audiences
• Gathered functional requirements to define data transfer and integration strategies in collaboration with the data team
• Revamped and managed technical writing of product documentation leading to a 90%+ increase in page visits and decreased customer TTV

Greater Toronto Area, Canada

• Responsible for a portfolio of $2.5M+ comprising enterprise accounts
• Managed customer renewal process leading to 95%+ retention each quarter
• Led end-to-end project management, requirement definition, and implementation of services
• Worked with cross-functional teams to ensure product adoption and retention opportunities that also attracted customer case studies.
• Ran quarterly business reviews to key executives to report on customer health
• Led and ran live webinar sessions to train customers on best practices to achieve corporate financial goals. Wrote and contributed to monthly customer engagement newsletters

Toronto, Ontario, Canada

• Built relationships with customers to expand product use, ensure retention and adoption to increase ARR
• Provided support by troubleshooting technical issues and querying SQL databases resulting in 97% CSAT
• Worked with product/ development team to improve software features, communicate product roadmap, beta testing, and releases
• Worked with QA Engineers to test bugs and prioritize a fix
• Assisted with technical writing and managing the help center documentation
• Achieved the "2019 Metrics Matter Award" for 400 client issues solved with 10/10 customer satisfaction (100%) in Q3.

Toronto, Ontario, Canada

• Worked closely with a cross-functional team to coordinate strategic client projects, ensure satisfaction and business success for 5+ top clients
• Gathered customer requirements, identified goals, and coordinated solutions
• Conduct technical responses to functional and technical elements of Requests for Proposals (RFPs), leveraging and building upon an existing knowledge base
• Conducted data analysis to report on monthly status/ performance management reports for internal and external stakeholders
• Collaborated with the revenue team to manage project timelines, contract specifications, budget, etc.

• Advised and managed high-profile financial services accounts
• Worked with clients to determine business strategies and outcomes from a legal standpoint

• Assisted in coordinating and managing consulting projects
• Gathered client requirements for training purposes while coordinating and facilitating necessary team members and clients

Master Of Business Administration - Mba

Learned and acquired important skills required for leadership, dashboard/ KPI metrics, digital innovation, management, and finance.

Data Analytics Bootcamp

Bachelor Of Laws (Ll.B.), Law

Activities and Societies: Member, Law Students' Society, Gani Fawehinmi Students’ Chambers

Certificate, Agile Project Management

Learned to develop an Agile mindset and how to leverage both Agile and traditional project management methods and skills required to be.

Graduate Certificate, Management