- Actively monitor and administer Dell Powervault utilizing Dell Storage Manager to ensure all disks are functional.- Utilize Quest Rapid Recovery software to ensure all servers are performing their differential and incremental backups.- Help create and maintain software packages and software applications in System Center Configuration Manager (SCCM).- Train coworkers on how to create and deploy software utilizing SCCM.- Manage virtual server environment employing VMware vSphere Client to create and manage virtual machines.- Create and maintain user phone and messaging accounts utilizing Cisco Unified Call Manager (CUCM) and Unity Connection- Follow a MACI (moves, adds, changes, inactives) process to create new user accounts within Active Directory (AD)- Part of a weekly on call rotation to ensure all technology is functioning for employees who work during off hours.- Travel between multiple office locations to support the various case workers and technology needs at each location.- Perform off hours patching, changes, and implementations to ensure as little down time as possible for our employees.

SCCM administrator, create and deploy images through SCCM, administer WSUS to ensure all of the workstations and servers across campus are up to date, create and deploy software packages silently through SCCM, advanced troubleshooting, manage and oversee student workers who run the helpdesk, schedule and staff student workers for weekday and weekend hourly shifts, and numerous other tasks that are handed down that are unique to an academic institution. This would be considered a "multiple hat" position. Inheriting new positions and roles is a part of the continuously changing environment. Expanding my knowledge and a willingness to learn new technologies is an incredibly important trait that I bring to my career.

• Tasked to perform multiple computer services department tasks outside of a network technician role.• Perform weekly data backups of Gentoo servers utilizing Putty interface.• Maintain data disaster recovery plan by moving redundant hard disks and tapes off site, weekly.• Create policies, groups, and troubleshoot within Websense Triton software to grant or deny access to users company wide.• Utilize Clearswift MIMEsweeper to monitor/track inbound and outbound e-mails.• Remote support using UltraVNC and TeamViewer software clients.• Assigned to research multiple new technologies and write memorandums for the president of the company.• Provide tier one and tier two technical support to over 300 local and remote associates within the United States.• Travel to plants across town to perform server maintenance and onsite support for associates.• Assigned to a network mapping documentation project for all local servers in the Columbus area.• Tasked to teach and train an intern for a minimum of three months.• Daily monitoring of associate computer backup utilizing Symantec DLO client.• Monitor Symantec Endpoint Protection Group Update Provider and fix when GUP’s are out of date.

• Provide tier two executive support for over 6,000 local associates and remote associates worldwide.• One of the two lead technicians that supported the migration from Lotus Notes to Microsoft Outlook for the entire company.• Utilize ghost imaging software for capturing, creating, and re-imaging PC's• Receive service requests for end user PC builds, account creations, and software implementation.• Configuration of PC's and Blackberries for new associates.• Coordinate with associates and managers to gather information for users service requests.• Perform wireless, wired, air card, and VPN connection setup and support.• Remote support using Dameware and Bomgar client for multiple PC issues and setups.• Active Directory account creation and maintenance for users and PC's.• Coordinate with Dell and HP technicians for warranty work on physically damaged PC's that are under warranty.• Perform data back-ups, transfers, and recovery for users.• Technical support of mixed Microsoft Office environment 2003, 2007, and some 2010.• Installation of new PC hardware such as RAM, video cards, and hard drives.

• Provide extensive technical support for over 150 Columbus City Schools and Administrative buildings.• Utilize VNC Viewer software to remote into end user’s computers for first call resolution.• Implemented the beginning stages of intensive documentation in an electronic format to be shared.• Communicated with our server team to build and enable logon scripts for troubleshooting.• Lotus Notes Support.• Phased in during a contract switch for Columbus City Schools between Insight and Cincinnati Bell.

Utilization of Microsoft Visual Studio 2005 to develop and maintain web pages and applicationsCommunicating with team members and customers through the project lifeInvolved in the stages of the project life: requirements, planning, development, testing, releasingImplement content into a new content management system, Ektron CMS 400.NETDeveloped layouts for web pages that were adopted into the content management systemPerformed training sessions for faculty and staff on the operation and execution of the CMS

• Deliver a forum to promote civic responsibility.• Administer student representation in the University governance.• Build student leadership by recognizing, promoting, and regulating clubs and organizations.• Responsible for representing concerns of the student body.• Acting as a liaison between students, student organizations, faculty, and the administration of the University.

Provide technical support for nearly 3,500 faculty, students, and staffInstall, upgrade, and maintain all campus owned technologically based equipment Helped implement the beginning stages of wireless Internet access across campusFacilitate the education of faculty, staff, and student body on adopting wireless Internet accessInteract with customers and provide helpful solutions for software and hardware issuesUtilization of packet sniffing software to locate computers spreading viruses within a peer-to-peer networkTroubleshoot most aspects of virus detection with emphasis on spy ware and ad ware removalTesting and maintenance of Ethernet ports with a Fluke device.Re-imaging personal computers and public computer labs using Symantec Ghost * clientUtilization of HEAT® call logging software for tracking customer service calls to provide dependable supportCreation of detailed systematic documentation customer baseTo assist in the setup and assist setup of Barracuda Spam Firewall for community email securityAssist in file recoveries and data backup for both local and network data, using a shadow copyInstallation, troubleshooting, and technical analysis of computers, printers, and University softwareAdvertising and conducting software-training workshops for faculty, staff, and studentsResponsibility of opening and closing weekday, weekend, and evening facilities