Zach Leff Email & Phone Number

Santa Monica, CA, US

Los Angeles Metropolitan Area

Los Angeles Metropolitan Area

• Lead and manage various projects essential to Euka’s core business, include website redesign, corporate sales plan, implementing a support platform, and music & talent partnerships.
• Maximize sales growth across all revenue streams, including corporate, wholesale, hospitality, and partnerships
• Create, manage, and maintain customer, partner, and wholesale success across all sales channels
• Establish relationships with key partners to grow existing streams, and develop new revenue streams
• Oversee, manage, and execute marketing calendar across all channels, in addition to creating retail promotions, sales, and activations to ensure success in existing accounts
• Work closely with 3PL and fulfillment to ensure projects are completed in a timely and efficient manner

Los Angeles, California

• As a product expert at Rival, a team building the technology platform for the most coveted live events on the planet, led various team-wide efforts to validate the SaaS ticketing platform, and collaborated with QA in.
• As liaison between the client and our product and engineering teams, led client staff training, developed and maintained relationships with key client stakeholders, and collected product feedback.
• Led successful launch projects for key internal and external stakeholders to effectively demonstrate the value proposition of the platform in real-world scenarios.
• Conceived, planned, authored, and built a customer-facing knowledge base and support page for use by client’s 190 employees.
• Developed and iterated upon internal processes to handle and resolve client requests, issues, and feedback.

Santa Monica, California

Santa Monica, California

• Launched Bird’s EMEA headquarters in Amsterdam, NL, where we staffed and trained 15 employees to lead EMEA operations in 4 weeks.
• Responsible for managing and supporting the Bird Charger community of independent contractors both domestically and internationally, while providing internal stakeholders with key metrics and analysis.
• Oversaw and managed the grammar, effectiveness, and tone of over 100 CRM Macros, producing a first contact resolution rate of 75% for a team of 50 agents.
• Created charger-related content, articles, and FAQ’s found on Bird’s online support site.
• Created, implemented, and iterated on operational processes to improve team KPI’s.

Greater Los Angeles Area

• Communicated directly and regularly with high-profile clients in music, film, and television for Los Angeles based entertainment business management firm.
• Balanced general ledger to create monthly and quarterly financial reports on schedule and per client request.
• Maintained high volume bank accounts and credit cards; traced and rectified all discrepancies.
• Proactively anticipated and resolved unforeseen client issues as they arose.
• Operated Datafaction imaging system to record and process daily entry and maintenance of accounting transactions and accounts payable, with various charts of accounts respective to each individual client.
• Coordinated with and worked alongside Royalty and Touring departments to code and process wires, road checks, and receivables.

History

UC Education Abroad Program Madrid, ES & Rome, IT

Bachelor Of Science - Bs, Business/Managerial Economics, History

Activities and Societies: UCEAP, UC Davis Campus Recreations & Unions, Sigma Phi Epsilon Fraternity, Hillel House, Intramural Sports &.