Zoárd Manó Csoltai Email & Phone Number

Copenhagen Metropolitan Area

As a Senior IT Operations Specialist, I took part in transforming our traditional IT into a proactive TechOps team, focusing on improved performance and efficiency.Key projects include:# Automated Organisational Structure Replication Across SystemsEstablished an automated system using Okta Workflows, Terraform, and Humaans (HRIS). This eliminated the need to update team memberships across 10+ systems manually and created a reliable source of truth.# Advancement Toward Role-Based Access Control (RBAC)Led the transition towards an RBAC system. This involved comprehensive analysis, collaboration with the development team for implementation, and providing training and documentation to staff.# Implementation of Kandji as a Mobile Device Management (MDM) SolutionChampioned the implementation of Kandji as our MDM. This involved vendor selection, deployment across all mobile devices within the company, and development of comprehensive device management policies.# Successful embedding into engineering teamsLending TechOps expertise and consultation to different teams. Some choice examples1. Collaborating with the Authentication team on SSO implementation for Pleo's product (completed)2. Partnering with the Developer Experience team to connect Terraform directly into Okta for extracting up-to-date org structure information to automate GitHub and OpsLevel with accurate data3. Engaging with the Entities team to implement and troubleshoot SCIM within Pleo's product (ongoing)

Copenhagen Metropolitan Area

# Main duties:* Ticketing - untiered helpdesk support for all manner of internal requests* Hardware - setup and maintenance of e.g., Zoom rooms, A/V tech, laptops, and other misc. items in the office# Major projects:## Project lead for implementing Okta in the company:* Tool implementation, communication, and first point of contact for troubleshooting* Stakeholder management for all teams to consolidate tooling* IT Onboarding process optimisation (building out automation flows, consolidation, team-specific tooling, etc.)## Domain partner for the People Team in charge of onboarding (Bricks programme) from an IT perspective:* Liaising with Operations members of the Talent and People teams to streamline onboarding flows* Handle communications for incoming employees## Introducing a new device management tool for laptop fleet:* Transition away from a pure Jamf-based approach to a more managed solution* Close contact with the tool's support team to make implementation smooth# Some choice word of recommendations from colleagues:"This was scary fast. Thanks! It works.""This is not how I used to deal with IT in other companies - you are like a normal nice person!"

Copenhagen Area, Denmark

As a restaurant manager, I had to be highly organised, responsible, and a team player. Cooperation with your team is crucial to achieving the high standards your customers are expecting.Working, and achieving success, in the hospitality industry also rests on being service-minded to the core. To provide an exemplary and memorable service means going above and beyond. You have to continually anticipate what is needed and act with initiative.Some of the changes I have enacted:* Streamlined ordering and stock management procedures, down from 1 hour to 15 minutes* Lowered excess inventory by 50% as a result of organised weekly ordering* Created a weekly schedule for manual stocktaking* Created a knowledge base for all employees to ensure consistency in communication* Implemented structural changes to enhance service quality and empower staff* Motivated personnel as the pandemic led to the loss of revenues and work hours* Performed ad hoc duties to ensure the restaurant’s success

Copenhagen Area, Denmark

Copenhagen Area, Denmark

A fresh start in Copenhagen! This is my first job in Denmark, at a franchise with stringent rules of conduct to make sure the international brand standard and image is upkept at all times. Every guest interaction matters, every day is a new opportunity to find new challenges.

Budapest

After successfully kickstarting Arriba’s social media presence, I was put in charge of a more upscale Mexican restaurant’s marketing as well. In addition to copywriting I also had to learn and master food photography to showcase the menu items and weekly specials.

Budapest, Hungary

I was tasked to take over and build up a texmex restaurant’s social media profile from scratch. I worked closely with the owners to ensure the communication style was in tune with the restaurant’s desired image - friendly, jovial and upbeat being key words.I have learned by doing, grew their page to 10.000+ strong with a strong focus on community building, and created most of the media content used.Tasks: Basic photography and graphics design, running ad campaigns, creating and presenting reports, etc.

Budapest, Hungary

Handling of stock, managing and training waiters and busboys, acting restaurant manager when he is off-site, complete financial responsibility

Budapest

I was lucky enough to have the opportunity to work in an up-and-coming restaurant in the hippest area in Budapest. The aim is to bring great food to locals and tourists in a friendly environment without pretenses. My tasks included ordering and stock taking, schedule, cash flow and waiting duties.

Budapest, Hungary

Budapest

Budapest

Budapest, Hungary

Interacting with a wide range of customers, complete stock and financial responsibilty, handling of minor service issues, providing technical support. A broad knowledge of Apple and its products.

London, United Kingdom

Here I was introduced to the art of cocktails, table service, got trained in cellar management, wines, and mastered various other tasks required to effectively help out the bar manager.

London, United Kingdom

In addition to bartending duties, I was often relied upon to handle stock and help out with bar logistics.

London, United Kingdom

Handling of a busy nightclub in Central London, stocktaking, events. Basic bar work.

Translating from English to Hungarian and vice versa.

Basic bartending.

Budapest, Hungary

Provided excellent customer service in a busy, American-owned flagship restaurant, with a focus on cordial, friendly attitude.

Budapest, Hungary

I sold, organized and catalogued foreign language books. Was in charge of on-line presence as well.