• Lead the development of a global talent attraction process focused on quality, efficiency, compliance, and cost while ensuring a customer-centric approach.• Apply project management principles to drive TA initiatives, collaborating with technology teams and COEs to enhance automation, standardization, and AI integration.• Implement clear, stakeholder-focused recruiting processes that keep candidates and hiring managers informed throughout the recruitment cycle.• Optimize the candidate, hiring manager, and recruiter experience by identifying and leveraging end-to-end technological solutions.• Oversee the operational cadence of the TA function, managing multi-year modernization roadmaps, coordinating team meetings, and driving the adoption of new processes and technologies.• Provide strategic solutions, building solid relationships with adjacent corporate units (e.g., DE&I, Legal, Compliance, Benefits) to ensure quality and compliance across TA functions.• Lead CRM/ATS implementation, managing system changes, optimizing processes, and conducting global training.• Maintain vendor governance standards and continuously assess new partners to support continuous improvement efforts.• Facilitate feedback forums for TA peers, sharing best practices and aligning input with continuous improvement initiatives.• Use Power BI to analyze and visualize data, providing insights to inform data-driven decision-making across the TA function.• Prioritize and manage a continuous improvement “punch list” to align initiatives with business goals.• Collaborate on cross-functional global projects, ensuring alignment with broader company strategies and driving growth within TA.

• Execute full life cycle, high volume recruitment for a variety of non-exempt roles in Skilled Trades• Generate a candidate population, using and creating various methods, including job boards, external applications, and technology, averaging 13 fills per month, with a focus on driving diversity and equal opportunity• Collaborating with team members to create efficient and effective recruitment strategies for sourcing, pipelining, and urgent requisitions• Take on various atypical requisitions in my region, to allow team members to focus on their core skillsets• Introduced cost-effective sourcing strategies, process improvement, and tools to decrease time to accept ratio• Creating training documents, guides, as well as training videos to help onboard new hires, cross-functional teams and drive effective system utilization (WorkDay, OneNote, Phenom, Outlook, and system Automation)• Guide and counsel team members, on navigating challenging situations with hiring partners, to assist in creating manageable recruiting efforts• Designed, developed, implemented, and standardized reporting via OneNote to cross-functional teams, allowing recruiters the ability to track, document, call, email, and submit candidates all through OneNote.• Assist in spearheading system automation (Calendly, Outlook Automation, Mobile Email Templates, etc.)• Training and developing Sourcers and recruiters. Utilizing a hierarchical model to implement cumulative learning, where sourcers train to be associate recruiters, by associate recruiters and associate recruiters are mentored and trained by recruiters. This approach will increase buy-in and drive growth and culture. • Assist the team in the facilitation and push of active req management and effective data management • Working towards standardizing and centralizing Workday and our ATS data flow by utilizing Excel, PowerBI, Power Automate, and Power Query to create one localized dashboard

• Effectively source anticipated talent needs through the utilization of existing recruitment sources and creatively leveraging new methods of new talent both on and offline• Leveraged and adapted to new technologies to manage a talent pool or network related to anticipated needs• Identified and communicated attributes of positions and company cultures to individual candidates and candidate pools• Effectively influenced prospects to formally apply for open positions so that the needed quality and quantity of candidate slates are ready for the selection process to begin when openings arise• Pre-screened candidates for qualifications and interest, forwarding only the most qualified applicants to the appropriate hiring managers for consideration• Created agendas and managed all on-site interviews and tours• Ensured consistency in the selection process for openings by leveraging standard interview guides and gathering feedback• Conducted and/or participated in the interviews as needed; provide feedback to the interviewing team and facilitate the selection of the best-qualified candidates for hire• Conduct reference and background checks as needed

• Developed and implement recruiting processes and plans to source top talent around the country• Was responsible for creating, maintaining, and tracking real-time reports and documentation via the Bullhorn CRM system• Provided ad hoc reports to management and candidates via CRM system.• Proactively build a pipeline and network of top tier candidates by screening, interviewing, and preparing for career growth and or future opportunities• Ensured coordination from Financial, immigration, and administration aspects• Selected well-matched candidates to fulfill client job orders and maintain ongoing contact with IT professionals currently on assignment to ensure exceptional customer service • Resolved any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction• Maintained relationships with candidates to gain industry knowledge and obtain referrals and new business opportunities• Met and exceeded weekly business development goals.• Utilized Microsoft Office suite (MS Word, Excel, PowerPoint, etc.) for documentation, presentation, and data entry

• Candidate recruitment and retention: Source, evaluate, and review potential IT candidates utilizing cold calls, job boards, social networking, internal database, etc. • Interviewed prospective IT candidates via phone/in-person to assess skill set, work history, and salary requirements • Was responsible for developing and maintaining a strong pipeline of qualified IT talent to submit to current and future client base• Selected well-matched candidates to fulfill client job orders and maintain ongoing contact with IT professionals currently on assignment to ensure exceptional customer service.• Resolved any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction. Utilized Microsoft Office suite (MS Word, Excel, PowerPoint, etc.) for documentation, presentation, and data entry• Provided training and onboarding for new hires as well as new team members.• Presented ad hoc reports to stakeholders and clients. • Created, tracked, and maintained data and records via Salesforce.• Maintained relationships with candidates to gain industry knowledge and obtain referrals and new business opportunities. Meet and exceed weekly business development goals.

• Hired, managed, and mentored new management trainees, management assistants, and assistant managers.• Created and managed employee development plans• Forecasted business trends, planned, and executed branch strategies monthly.• Delivered performance updates for employees to upper management and processed reviews of employees to highlight successes and opportunities for improvements.• Responded to customer inquiries promptly and seek completely satisfactory results.• Developed rapport with customer base to ensure that difficult situations are handled with professionalism and repeat business is generated.• Coached trained and developed employees to succeed in their long-term goals• Responsible for building personal relationships with business accounts to further increase our referral number.• Contacted new and existing accounts to discuss services and procedures to maintain as well as gain future business.• Lead and manage the implementation of new technology and procedures on the branch level.