Zachary Snyder Email & Phone Number

Atlanta, Georgia, United States

Expanded team from 1 to 5 Senior-level implementation resources to launch/implement growth products, QGenda Insights and QGenda Exam Room Management, totaling $6 million ARR.Decreased implementation time from 28 weeks to 12 weeks by standardizing implementation configuration & directing education efforts across the larger Customer Experience (CX).

Atlanta, GA

Supervised a team of 8 customer success managers with accounts totaling $1.9M ARRPerformed weekly one-on-one meetings to ensure workload balance and provide guidanceGenerated/executed action plans for at-risk customers to limit churn to 3%Directed customer outreach initiative for new feature functionality, resulting in 450 migrations from legacy to new.

Atlanta, Georgia, United States

Completed implementations of QGenda scheduling system across 50+ medical practices across United States and Canada, increasing company ARR by $250kCoordinated across multiple departments within a medical to provide scheduling solutions for maximum efficiency and workflow improvement or integrate with other software platformsMaintained post-go-live.

Atlanta

Greater Atlanta Area

QGenda is a leading web-based application used by thousands of hospital departments around the world to generate optimized physician work schedules to accommodate complex business rules and accurately schedule the appropriate medical provider based on their skill level, specialty, availability, and preferences.- Manage and control new customer.

Ann Arbor, Michigan

Worked alongside University of Michigan Dining Services Administrative Staff to maintain monthly earnings reports for all retail units. I also managed 40+ employees, leading small teams of 6-8 retail workers, acting as a liaison between the student workers and administration. I contacted distribution companies to organize new shipments of products and.

Worked as an intern as part of the Center for Advancing Transportation Leadership and Safety (ATLAS Center), a joint program between the University of Michigan Transportation Research Institute (UMTRI) and the Texas A&M Transportation Institute (TTI).Worked directly under the program manager of the Center for Human Factors to complete a 10-week research.

Hendersonville, TN

Worked directly under the VP of Operations to help set up a new assembly line as part of a large company expansion; ordered new equipment, worked with maintenance staff to set up new machines. Worked directly with mechanical design engineer to create customer drawings and optimized cycle times for products running on assembly lines.

Nashville, TN

Nashville, TN

Bachelor Of Science (Bs), Mechanical Engineering, Cum Laude

Activities and Societies: University of Michigan Supermileage SAE, University of Michigan Maize Rage

Education record

Activities and Societies: Jazz Band, Varsity Baseball