Henry Phang Email and Phone Number

Due to my ability to initiate and handle large projects, I was recruited by Kelly Services Singapore as their Project Manager, appointed to oversee the Telemarketing and Field Survey department in its daily call centre operations, manpower and service requirements with an employee size of 60, excluding 1 assistant manager and 8 supervisors.In the job, I handled HR management duties including hiring, training, coaching, deployment scheduling and conducting staff performance review… Show more Due to my ability to initiate and handle large projects, I was recruited by Kelly Services Singapore as their Project Manager, appointed to oversee the Telemarketing and Field Survey department in its daily call centre operations, manpower and service requirements with an employee size of 60, excluding 1 assistant manager and 8 supervisors.In the job, I handled HR management duties including hiring, training, coaching, deployment scheduling and conducting staff performance review. Moreover, I planned and managed the efficiency, productivity and outbound response rate of the department.My highlight in this role is:★ Spearheading the setting up of the Telemarketing and Field Survey department Show less

Due to my experience in effective business development from my previous role, I was appointed to oversee the end to end business development for all OYO models, and lead the business development team in building of clientele and OYO brand image.In this job, I led in the entire business process from proposing and negotiating for hotel partnerships, budgeting, hiring of business development executive, and property onboarding, which requires me to perform direct client sales and… Show more Due to my experience in effective business development from my previous role, I was appointed to oversee the end to end business development for all OYO models, and lead the business development team in building of clientele and OYO brand image.In this job, I led in the entire business process from proposing and negotiating for hotel partnerships, budgeting, hiring of business development executive, and property onboarding, which requires me to perform direct client sales and maintained relationship with Hotel Partners. Moreover, I handled the monitoring, analysis and forecasting of supply target to ensure sustainable supply management as well as the management system which includes the review meeting and performance monitoring.My highlights in this role were:★ Managing start to end process to acquire all 6 hotels partnership for OYO in Singapore★ Spearheading new business models including: - Self operating business model- Takeover hotel operation business model Show less

In this job, I was in charge of enhancing daily operation and improving development in business growth.I mainly handled the sales and marketing for residential / commercial / hotel properties through prospecting, and organizing seminars and roadshows, as well as negotiated and managed rental prices and retail spaces.

In this job, I am in charge of planning and managing roadshows for credit card and loan acquisition.I mainly handled the end-to-end process of the roadshows from scheduling. financing, HR management. logistics and inventory management, roadshow performance and review. Moreover, to ensure the integrity of the location, I performed vendor due diligence and oversee risk management.My highlights were:★ Managing and planning between 350-500 roadshows yearly consisting of a… Show more In this job, I am in charge of planning and managing roadshows for credit card and loan acquisition.I mainly handled the end-to-end process of the roadshows from scheduling. financing, HR management. logistics and inventory management, roadshow performance and review. Moreover, to ensure the integrity of the location, I performed vendor due diligence and oversee risk management.My highlights were:★ Managing and planning between 350-500 roadshows yearly consisting of a team force of 50 agents Show less

In this job, I was in charged of leading and managing 42 telemarketers for Credit Account & Loan as well as enhancing approval rates for New-To-Bank account.I mainly handled administrative management including HR and performance review.Moreover, I analyzed sales statistics to revise commission schemes to design payout that drive core products.My highlights were:★ Achieving a KPI of 110% and 130% on average★ Setting up and managing a total of 3 telemarketer… Show more In this job, I was in charged of leading and managing 42 telemarketers for Credit Account & Loan as well as enhancing approval rates for New-To-Bank account.I mainly handled administrative management including HR and performance review.Moreover, I analyzed sales statistics to revise commission schemes to design payout that drive core products.My highlights were:★ Achieving a KPI of 110% and 130% on average★ Setting up and managing a total of 3 telemarketer teams, handling the selling fund transfer, unsecured credit facilities, and personal loan Show less