Zoe Thomas Email & Phone Number

Paignton, Gb

Developing and maintaining strong customer relationshipsProvide a good level of coaching, advice or process feedback to the customer to establish more efficient practicesOwn any business impacting support/product issues through to resolution, be the voice of the customerOwnership of account escalations and owning to resolution, triaging internally to ensure the voice of the customer has been heard and actions issues from the back of the escalationLiaising with departments regarding product features and changes expressed by the customer, helping to keep the company’s products at the forefront of the industry

Torquay, England, United Kingdom

To produce and manage the highly complex Junior Doctor on-call and ward cover rota for 70-80 junior doctors (F1 – Registrar level) and Acute Physician Associates across 12 specialties and 9 ward areas within medicine ensuring compliance with European Working Time Directive (EWTD) and the 2017 Junior Doctor contracts.Provision of all day-to-day non-clinical management for all medical Junior Doctors and Acute Physician Associates; to include robust management of sickness, annual and study leave in line with Trust policies.To work independently and autonomously to ensure gaps in rota are covered. Manage any rota changes in line with EWTD and new junior doctor contracts ensuring rota complianceDelegated responsibility for Junior Doctor budget, authorised signatory for additional payments for overtime, exception reporting and booking of bank and agency doctors.Line Management of the Junior Doctor Rota Coordinator.Ensure the Medical Consultant on-call rota (GIM) is covered and rota is accurate and updated.Cover aspects of the Acute Medicine Practice Manager duties when required i.e .annual leave/sickness.

Torquay, England, United Kingdom

Responsible for the management of the administration staff, including appraisals, annual leave, sickness absence management, achievement reviews, workplace risk assessments, flexible working requests, and retire and returnRota management for the 24-hour Junior Doctors and Administration Rotas and supporting the Senior Doctor and Consultant rotasTo input /verify on Healthroster/Allocate/manpower, staff absence and overtime for the administration and medical teams including bank and agencyLead on Recruitment and Selection Process for administration staffChairing of Team MeetingsUse of Trust SystemsImplementation and development of Standard Operating Procedures and continual review

Dawlish, England, United Kingdom

Torquay, England, United Kingdom