Zoe Balmy Email & Phone Number

San Francisco, Ca, Us

Raleigh, North Carolina, Us

• Provided comprehensive, technical, customer support, ensuring timely resolution of technical issues.•Diagnosed and debugged complex technical issues, creating reproducible test cases for developers to facilitate efficient issue resolution.•Validated fixes and workarounds, ensuring customer-facing solutions were robust and aligned with product functionality before deployment.• Developed best practice documentation, resulting in improved customer satisfaction and reduced support cases.•Managed case resolution from start to finish, collaborating cross-functionally with developers to ensure issues were fully resolved and customers received timely updates• Acted as the voice of the customer, influencing product improvements and prioritization.

In my role as a Private Academic Success professional, I reviewed classroom topics and assignments, providing students with tailored support to enhance their understanding and performance. By offering constructive feedback and utilizing active listening techniques, I helped students from diverse backgrounds achieve academic success. I have successfully built meaningful connections with students through personalized instruction and differentiated learning goals. Additionally, I have demonstrated academic best practices and taught study strategies to improve student outcomes, resulting in enhanced academic performance and increased confidence in their abilities. • Assisted students with homework, projects, and test preparation to improve academic performance.• Developed and distributed teaching materials to supplement classroom lessons, including study guides.• Conducted practice tests to track progress and identify areas of improvement for exam preparation.• Implemented study strategies and note-taking skills to enhance academic performance.• Provided positive and constructive feedback to students to support their growth and development.

Coding Dojo's software development program, 3-stack coding bootcamp (Programming Basics, Web Fundamentals Python, Javascript, and Java) 90hr/week.

Lead teacher for Transitional Kindergarten. Experience with instruction and curriculum planning/development.• A full-time teacher instructing in English Language Arts, Math, Science, Social Studies, Social/Emotional Development, and Religion to kindergarten classrooms • Established rapport with students, parents and critical family members, using strong interpersonal communication skills, and responsive avenues of communication• Enhanced student engagement for learning through hands-on, multi-sensory and collaborative activities• Observed, planned, taught and assessed practice to inform, modify and differentiate instruction for students of many levels of ability• Performed classroom benchmark assessments • Incorporated multiple means of instruction, auditory, visual and kinesthetic • Fostered 21st century skills through STEAM activities• Implemented a balanced literacy approach • Adapted school provided curriculum to meet the needs of my students and personalize their learning • Cultivated a growth mindset through monthly classroom goal setting • Collaborated with partner teacher to orchestrate and prepare grade level field trips, school performances, and curriculum• Attended professional development outside of school• Volunteered and served at school PTA events • Maintained parent involvement by providing weekly assessment results, monthly progress reports and quarterly report cards

• A full-time teacher instructing in English Language Arts, Math, Science, Social Studies, Social/Emotional Development, and Religion to kindergarten classrooms • Established rapport with students, parents and critical family members, using strong interpersonal communication skills, and responsive avenues of communication• Enhanced student engagement for learning through hands-on, multi-sensory and collaborative activities• Observed, planned, taught and assessed practice to inform, modify and differentiate instruction for students of many levels of ability• Performed classroom benchmark assessments • Incorporated multiple means of instruction, auditory, visual and kinesthetic • Fostered 21st century skills through STEAM activities• Implemented a balanced literacy approach • Adapted school provided curriculum to meet the needs of my students and personalize their learning • Cultivated a growth mindset through monthly classroom goal setting • Collaborated with partner teacher to orchestrate and prepare grade level field trips, school performances, and curriculum• Attended professional development outside of school• Volunteered and served at school PTA events • Maintained parent involvement by providing weekly assessment results, monthly progress reports and quarterly report cards

Kailua, Hawaii, Us

• Designed, planned and implemented kindergarten summer program curriculum• Fulfilled and executed classroom set up and daily responsibilities• Lead daily lesson and activities• Nurtured relationships with students• Fostered student’s social and academic development in preparation for kindergarten

Honolulu, Hi, Us

• Designed, planned and implemented math, reading, writing and social skills lessons • Created behavior plans and appropriate rewards and consequences • Collaborated and planned with general education teachers, special education teachers, and educational assistants• Attended IEP meetings with parents and other professionals• Attended and participated in parent teacher conferences

Assisted and streamlined day-to-day tasks, lessons, activities, and assessments.

Assisted and streamlined day-to-day tasks, lessons, activities, and assessments.

Kailua, Hawaii, Us

Bachelor Of Education - Bed, Elementary Education And Early Childhood Education And Teaching

Certificate Of Completion, Software Development