Zoe Bell

Zoe Bell Email and Phone Number

Customer Success Account Manager
Zoe Bell's Location
London, England, United Kingdom, United Kingdom
Zoe Bell's Contact Details

Zoe Bell work email

Zoe Bell personal email

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About Zoe Bell

A highly competent Sales and Customer Relations’ expert, with more than 16 years in the Online industry (mainly B2B) on top of 3 years as a corporate lawyer (communication). Extensively experienced in client-facing roles at all levels, managed and delivered high profile projects and generated short and long term revenue growth for top-tier clients. Obtained a proven ability to lead, develop and motivate teams to achieve successful results.Capable of demonstrating high qualities of commitment and dedication in order to meet targets and deadlines, whilst being methodical and keeping a good eye for details. Open-minded, confident, fast-learner and self-motivated. Commercially focused and results oriented with excellent communication and interpersonal skills. Currently keen to explore a new challenge where I can utilize my extensive skills.

Zoe Bell's Current Company Details

Customer Success Account Manager
Zoe Bell Work Experience Details
  • Microsoft (Via Concentrix)
    Digital Sales Specialist
    Microsoft (Via Concentrix) Jun 2023 - Sep 2024
    London, England, United Kingdom
  • Adobe (Via Concentrix)
    Customer Success Account Manager
    Adobe (Via Concentrix) May 2021 - Jun 2023
    London, England, United Kingdom
    - Established and maintained a relationship with existing customers, through proactive communication (via phone and emails) during their subscription year, in order to renew their software licence, and add new products.- Launched new customers, created their accounts, sold the products fitting their needs and assisted with adopting their solution with ease.- Optimised customers’ product experience and helped solving any queries and issues they encountered.
  • Emailage
    Customer Success Manager
    Emailage Sep 2019 - Apr 2020
    London, United Kingdom
    Emailage, founded in 2012 and with offices across the globe, is a leader in helping companies significantly reduce online fraud. Through key partnerships, proprietary data, and machine-learning technology, Emailage builds a multi-dimensional profile associated with a customer’s email address and renders a predictive risk score. Customers realize significant savings from identifying and stopping fraudulent transactions.
  • Safecharge
    Senior Sales, Igaming
    Safecharge May 2018 - Apr 2019
    London, United Kingdom
    - Establish a pipeline of sales opportunities - execute the management strategy and provide full visibility with accurate sales forecasts;- Present a large scale technical product and its innovative solutions to prospective clients;- Develop a sales partnership network for both direct and indirect sales;- Engage in complex c-level negotiations, including technical, compliance, legal, finance and commercial aspects.
  • Ganapati Group
    Chief Commercial Officer (New Business Sales)
    Ganapati Group May 2017 - Apr 2018
    London
    - Leading the commercial landscape of the company by developing and implementing strategies to drive reveneu growth from winning new business, developing strategic partnerships and deeping the relationships with existing customer base.- Setting and delivering the company vision, strategy and plan in conjuction with the Board and Executives team.- Structuring and negotiating conracts with new suppliers and customers to maximise commerciality for the company and meet stakeholders needs.Defining the strategy and roadmap for market expansions, including identifying attractive markets and routes to entry.- Monitoring market trends and competitors activities to identify and prioritise potential growth opportunities.- Responsible for the creation and implementation of the entire marketing strategy for the company. Working within defined budget to ensure that all marketing initiatives are properly targeted and executed. - Overviewing all marketing activities, including internal and public events, conferences, sponsorships, social media, online and offline campaigns, publications and advertisements.
  • Freelance Contractor
    Senior Customer Relations Consultant - Online Gaming
    Freelance Contractor Jan 2015 - Apr 2017
    United Kingdom
    - Providing consultancy services to new customers launching an online division by assisting with designing support procedures, promotion tools, long term marketing plans, etc.- Assisting active customers with maximising their online activity performance, by providing recommendations based on their existing users- analysing how to improve conversion and retention rates, customer service satisfaction, content offering, etc. All, using tools such as users’ profiling and segmentation, modifying UI/UX, optimising procedures, etc.- Recent project: the online brand Sun Bets, a partnership between the Australian wagering giant Tabcorp together with News UK’s The Sun newspaper and associated sports and racing products. The project launched on August 4th.
  • Playtech
    Customer Success Manager, Customer Relations Operational Manager
    Playtech Dec 2010 - Dec 2014
    London, United Kingdom
    - Directly managed a team of five B2B Account Managers, dedicatedly responsible of handling the company's most lucrative and strategic customers. - Maintained a continuous, ongoing relationship with those customers.- Designed Tailor-Made CRM business plans together with my customers; assisted them with making the most out of the wide range of available marketing tools, and constantly introduced new developed features that can be added. - Suggested efficient formulas to analyse their customers’ database, so it will be possible to define different users’ profiles, and finally, implement actionable profit-driven programmes and promotions, designed specifically to them.- Monitored competitors’ landscapes.- Drove business opportunities methodically with personal attention, and when required, transformed the way my customers interact with their end-users to accelerate their business growth.- Promoted my costumers’ assigned tasks to the relevant internal divisions within the company.- Demonstrated a strong ability to multi-task, balance and communicate effectively in a fast-paced environment, while maintaining strict brand guidelines.- Initiated and implemented new internal protocols, to improve existing procedures, in a way that would benefit all parties involved, including all the various cross-company and cross-nations teams.
  • Playtech
    Senior Account Director And Vip Customers' Team Manager
    Playtech Jan 2008 - Dec 2010
    Tel-Aviv, Israel
    - Directly managed a team of seven B2B Account Managers that were dedicated to the company’s VIP customers, biggest online gaming operators in the industry. - Responsible for customers’ satisfaction, performance and revenue growth by making strategic recommendations based on Analysis.- Managed all my customers’ requests and needs, and provided them with full support, assuring they fully trust me to be accountable for keeping their best interests and loyally representing them internally. - Initiated and led projects to introduce and implement new products, platforms, features and services to my customers’ operations. This included preparing formal Project Initiation Plan, defining project scopes, setting priorities, managing expectations based on interpretation of commercial commitments and needs, and finally ensuring the project is implemented as smooth as possible. - Built and maintained long-term relationships with customers, while obtaining extensive marketing and product experience in the Online Gaming industry.
  • Caspi & Co Law Firm
    Commercial Lawyer
    Caspi & Co Law Firm Sep 2003 - Sep 2006
    Tel-Aviv, Israel
    Associate AttorneyCommunication law, Litigation and Commercial law Departments- Represented various types of industry players, such as governmental agencies, as well as services, content and equipment providers, infrastructure manufacturers and wireless operators.- Often involved in communication market oversight, participated on behalf of clients in legislative and regulatory initiatives and proceedings, as well as negotiating with the Ministry of Communications.- Conducted a wide range of civil and commercial cases, such as administrative and constitutional issues, bankruptcy and insolvency, breach of contract, breach of fiduciary duty, class actions, consumer disputes, insurance and fraud claims, products’ liability, and wrongful or unfair competition.- Assisted non-Israeli companies that were faced with Israeli court claims and managed overseas litigations for Israeli clients.
  • Shibolet & Co Advocates And Notaries
    Legal Intern
    Shibolet & Co Advocates And Notaries 2002 - 2003
    Tel-Aviv, Israel
    Performed an extensive research and prepared memorandums on legal issues and regulation procedures as part of a designated project in Biotech.

Zoe Bell Skills

Online Gaming Online Gambling Gaming Gaming Industry Casino Affiliate Marketing Litigation E Commerce Gambling Intellectual Property Legal Research Team Management Product Management Poker Strategy Management Start Ups Online Marketing Online Advertising Mobile Games Crm Customer Retention Software As A Service Managing Accounts

Zoe Bell Education Details

Frequently Asked Questions about Zoe Bell

What is Zoe Bell's role at the current company?

Zoe Bell's current role is Customer Success Account Manager.

What is Zoe Bell's email address?

Zoe Bell's email address is ju****@****ail.com

What is Zoe Bell's direct phone number?

Zoe Bell's direct phone number is +131060*****

What schools did Zoe Bell attend?

Zoe Bell attended Tel Aviv University, Tel Aviv University.

What skills is Zoe Bell known for?

Zoe Bell has skills like Online Gaming, Online Gambling, Gaming, Gaming Industry, Casino, Affiliate Marketing, Litigation, E Commerce, Gambling, Intellectual Property, Legal Research, Team Management.

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