Zoe C. Email & Phone Number

• Research, identify, and analyze data from multiple sources and document findings in a written work product.
• Submit written work product for review by AMLRS and client-led quality control teams, make requested adjustments as necessary, and apply feedback going forward.
• Identify data anomalies and red flags for money laundering, terrorist financing, fraud investigation, Know Your Customer reviews, Suspicious Activity Report preparation, enhanced Due Diligence reviews, and other.
• Perform work according to client policies, procedures, and requirements.

• Resolved escalated mortgage loan and homeowner insurance issues in a high-volume call center environment using investigative and procedural processes.
• Adhered to company success thresholds regarding call service, customer satisfaction, and employee productivity.

• Provided overall caregiving services to students at licensed childcare facilities.
• Developed and led educational lessons and activities.
• Managed a classroom at max student capacity from infant to school-aged students.
• Monitored and recorded student participation, activity, and incidents through detailed report-writing.

Bemidji, MN

• Provided overall caregiving services for vulnerable adults in a group home environment.
• Trained to care for clients with various mood disorders and developmental disabilities, as well as nonverbal and non-ambulatory clients.
• Adhered to client’s individual assessment plans.
• Assisted clients with activities of daily living, including medication administration.
• Monitored and recorded client activity, behavior, and incidents through detailed report-writing.