Zoë Koonce Email & Phone Number

San Francisco, Ca, Us

Chief of Staff to the VP of Platform - enabling the PDMS Platform Leadership team, and our Business Groups to do their best work in collaboration with all PDMS teams and stakeholder partners.

San Francisco, Ca, Us

Reporting to the Vice President People Experience (PEX), I am Chief of Staff to the PEX Leadership Team and responsible for implementing the Go-To-Market framework and best practices that will ensure all People & Places teams are prepared to support and drive successful adoption of new programs being launched by our Centers of Expertise.Accomplishments:• Created People & Places (PPL) Go-to-Market strategy and framework for enterprise-wide PPL initiatives impacting Autodesk employees; cross-functional collaboration with PPL COE leaders to ensure alignment, adoption, monitoring and continuous improvement• Implemented a Quarterly Business Review (QBR) framework, process and template for PEX extended leadership team with a report out to all of PPL; established a PEX QBR Scorecard to operationalize service delivery initiatives across PPL• Represent PEX on PPL SteerCo Team overseeing PPL Priorities Roadmap; partner with Chief of Staff to CPO on prioritization process to ensure the right scope, timing, and resourcing for fiscal year PPL priorities • Created PEX Career Growth and Development Resources for the organization; includes career paths, job leveling information, guidance on career development conversations, compensation philosophy and Workday navigation; rolled out to PEX people managers (~30) and published to all of PPL (~500) [Degreed]As Chief of Staff:• Strategic partner and advisor to the VP of PEX helping drive strategic conversations and initiatives that help the organization evolve• Establish meeting norms and models and facilitate decision-making meetings for PEX Leadership and Extended Leadership Teams • Manage PEX virtual All Hands meetings, identify content, create slide decks, and facilitate meetings and Q&A • Coordinate PEX Leadership Team offsites, identify desired outcomes, design and facilitate LUMA (human-centered design) working sessions, capture action items and drive them to resolution• Manage projects

San Francisco, Ca, Us

Led the HR PMO Office global team that supports project, program and consulting engagements for Human Resources at Autodesk. Leadership style included ensuring psychological safety so team members felt like they belonged and were given opportunities that leveraged their strengths so they could succeed. • Grew, led and coached a global team that supports project, program and consulting engagements for PPL• Planned and directed the strategic vision of the HR PMO, best practices and implemented iterative process improvements • Ensured cross-functional and complex projects, consulting engagements, and programs supported by the HR PMO were aligned with organizational goals• PPL SteerCo Team member leading workstream to design and implement PPL Priorities Roadmap; gathered requirements from team members and PPL leaders via design and mockup sessions in Mural; created and maintained robust Smartsheet dashboards for key stakeholders• Upskilled the PMO to integrate and facilitate change management as needed for project engagements• Incorporated design thinking instruction and facilitation into engagements using the LUMA System of Innovation; LUMA Certified Facilitator and LUMA Site Representative • Reported on overall PMO goals and performance to ensure transparency between the PMO and leadership• Built and published a PMO learning plan in Autodesk’s enterprise learning platform to enable upskilling on project and change management• Led cross-functional project, program, and consulting engagements, including: o Workday Recruiting ATS (RFP, change management for 7 audiences, launched within ambitious 6-month timeframe) o Workday US Benefits (launched early and under budget in 8 months, 19 vendor integrations, $650k cost savings) o Degreed Upskilling Platform (RFP, partnered with L&D, successful enterprise rollout during COVID after losing Executive Sponsor and Degreed implementation partner)

San Francisco, Ca, Us

Global HR Project & Program Manager team focused on high-impact regional and global HR projects/programs. • Built relationships across the organization, engaging often to understand current challenges and future goals. • Managed, implemented and continuously improved programs and processes critical to the delivery of HR support at the local or global level. • Incorporated Design Thinking instruction and facilitation into engagements using the LUMA System of Innovation.• Created, analyzed, and maintained surveys and survey data for multiple initiatives. Ensured metrics and analytics were produced and aligned to the strategic goals of the organization to facilitate change and communicate recommendations.Key Complex Projects (12+ months in duration):• Global (AMER, EMEA, APAC) implementation of Human Resources Shared Services platform for Autodesk employees; ServiceNow HRSD (AskHR supporting 10k+ employees, 10 month project, 11 COEs involved, 34 team members, 4.9/5 PMO satisfaction)• Company-wide rollout of Autodesk Competency Model integrated through HR functions (Talent Acquisition, Compensation, Learning & Development; 10k+ employees, partnered with Korn Ferry)• Launched pilot Emerging Leaders program to support the growth and development of a diverse group of high potential employees; the success of the program has ensured its continuation; continued with second cohort and instituted program improvements (for all business functions,100 emerging leaders over 2 years; program still continues today)

• Gild’s WOW core value award winner for: Passion, Big Impact, Exceeding Expectations, Taking Initiative• Key interviewer on the interviewing team for potential Gilders• Sourced for new hires at Gild and advised customers on sourcing strategies and outreach• Managed customer strategy and advised heads of talent and CHROs from startups to Fortune 100 companies on best practices for recruitment marketing and leveraging a CRM for passive candidates• First Implementation Manager for over 50 customers/160 users/~$1M ACV ensuring successful implementation and adoption of the SaaS Platform, including eBay, Red Hat, Cimpress, Rackspace, Medallia, Bridgewater, Intuit, Ticketfly • Defined and optimized the customer onboarding journey for all Gild Platform customers, including creating all processes for system configuration, data migration, and training materials• Established trusted relationships with key internal/external stakeholders to ensure customers’ overall satisfaction with The Gild Platform solutions, learn about their businesses, and drive value based on defined goals and objectives• Led customer meetings on-site and by phone with project stakeholders, heads of talent and end-users to review all aspects of onboarding and customer success, including QBRs, configuration, training, and feedback sessions • Aligned with CSMs, Sales, Product and Marketing to relay lessons learned from customers• Proficient in Salesforce, Gainsight, Zendesk, Indicative, Mixpanel, Microsoft Office Suite, Keynote, GildWhat is Gild? Gild is disrupting the talent acquisition industry and fundamentally changing how the world hires. Fueled by data science, machine learning, and automation, Gild’s smart hiring platform powers the way companies find, nurture, evaluate, and hire talent across all industries and functions. Find out more at www.gild.com.

• Customer Success Manager leading the team covering customers from the South Central Region to the East Coast, Europe, and India• Managed the customer satisfaction of over 50 customers ranging from startups to Fortune 100 companies• Ensured that every customer received an outstanding customer experience and maximum value from Gild’s solutions• Established trusted advisor relationships with key stakeholders to ensure customer’s overall satisfaction with Gild’s solutions, learned about their businesses, and drove value based on customers’ defined goals and objectives• Led on-site customer meetings to review all aspects of customer success, including training, executive business reviews and presentations to project stakeholders, heads of talent and end-users• Assisted in the development of success plans for customers that outline critical success factors, metrics for success, potential issues, and provide recommendations• Monitored and facilitated the customer’s adoption of Gild solutions in addition to providing Gild Product Managers with an understanding of our customers’ overall business needs as they relate to our products• Managed customer renewals and up-sells• Grew and managed a team of Customer Success Associates• Proficient in Salesforce, Gainsight, Zendesk, Indicative, Mixpanel, Microsoft Office Suite, Keynote, Gild

• Managed the customer satisfaction of customers ranging from startups to Fortune 100 companies• Ensured that every customer received an outstanding customer experience and maximum value from Gild’s solutions• Established trusted advisor relationships with key stakeholders to ensure customer’s overall satisfaction with Gild’s solutions, learned about their businesses, and drove value based on customers’ defined goals and objectives• Led on-site customer meetings to review all aspects of customer success, including training, executive business reviews and presentations to project stakeholders, heads of talent and end-users• Assisted in the development of success plans for customers that outline critical success factors, metrics for success, potential issues, and provide recommendations• Monitored and facilitated the customer’s adoption of Gild solutions in addition to providing Gild Product Managers with an understanding of our customers’ overall business needs as they relate to our products• Managed customer renewals and up-sells

Austin, Texas, Us

• Responsible for direct sourcing, candidate qualification and candidate development for all Accounting, Finance and Technology direct hire positions for clients• Quickly developed deep understanding for clients’ business needs and addressed unique searches by utilizing various sourcing strategies to fill pipeline and hire top talent• Managed candidates through the full life-cycle of the recruiting process• Sourced local and national candidates and conducted pre-qualifying screens • Tracked entire placement process to ensure satisfaction for client company and candidates• Successfully sourced a hard-to-fill Senior Director, Global Revenue Planning & Monetization from New Jersey to Texas who went on to become the Vice President of FP&A for RetailMeNot

Austin, Tx, Us

• Phi Kappa Phi Honor Society, 2010 – 2011• Certified Health Education Specialist, 2011

• Managed all operations including sales, marketing, and fulfillment responsibilities for an active-lifestyle brand

Oakland, California, Us

• Assessed areas of risk and determined where controls were needed in the Gas & Electric Supply department of the Utility• Managed the software application used by the Savings by Design Group in the energy efficiency department• Completed two upgrades as well as training sessions for 20+ people in 7 months

Santa Clara, Ca, Us

• Identified requirements necessary to implement KANA applications and maintain existing systems• Assigned, coordinated, and reviewed work of software engineers• Primary liaison to user management and all personnel required to participate on projects• Trained end users on KANA applications• Assured project goals were met as scheduled

• Senior lead on worldwide company PeopleSoft human resource management system implementation• Fulfilled functional requirements, trained, supervised, and ensured rollout to Madrid, Manila, Singapore, and Melbourne offices• Conducted training in Spanish on PeopleSoft human resource management system in Madrid• Supervised, planned and performed audits of historical financial statements for clients in the financial services, manufacturing, medical, and commercial real estate industries

Med, Health Education, Health Promotion

Bs, Accounting, International Business