Zoë Koonce Email & Phone Number

San Francisco, CA, US

Chief of Staff to the VP of Platform - enabling the PDMS Platform Leadership team, and our Business Groups to do their best work in collaboration with all PDMS teams and stakeholder partners.

San Francisco, CA, US

• Reporting to the Vice President People Experience (PEX), I am Chief of Staff to the PEX Leadership Team and responsible for implementing the Go-To-Market framework and best practices that will ensure all People &.
• Created People & Places (PPL) Go-to-Market strategy and framework for enterprise-wide PPL initiatives impacting Autodesk employees; cross-functional collaboration with PPL COE leaders to ensure alignment, adoption.
• Implemented a Quarterly Business Review (QBR) framework, process and template for PEX extended leadership team with a report out to all of PPL; established a PEX QBR Scorecard to operationalize service delivery.
• Represent PEX on PPL SteerCo Team overseeing PPL Priorities Roadmap; partner with Chief of Staff to CPO on prioritization process to ensure the right scope, timing, and resourcing for fiscal year PPL priorities
• Created PEX Career Growth and Development Resources for the organization; includes career paths, job leveling information, guidance on career development conversations, compensation philosophy and Workday navigation.
• Strategic partner and advisor to the VP of PEX helping drive strategic conversations and initiatives that help the organization evolve

San Francisco, CA, US

• Led the HR PMO Office global team that supports project, program and consulting engagements for Human Resources at Autodesk. Leadership style included ensuring psychological safety so team members felt like they.
• Grew, led and coached a global team that supports project, program and consulting engagements for PPL
• Planned and directed the strategic vision of the HR PMO, best practices and implemented iterative process improvements
• Ensured cross-functional and complex projects, consulting engagements, and programs supported by the HR PMO were aligned with organizational goals
• PPL SteerCo Team member leading workstream to design and implement PPL Priorities Roadmap; gathered requirements from team members and PPL leaders via design and mockup sessions in Mural; created and maintained robust.
• Upskilled the PMO to integrate and facilitate change management as needed for project engagements

San Francisco, CA, US

• Global HR Project & Program Manager team focused on high-impact regional and global HR projects/programs.
• Built relationships across the organization, engaging often to understand current challenges and future goals.
• Managed, implemented and continuously improved programs and processes critical to the delivery of HR support at the local or global level.
• Incorporated Design Thinking instruction and facilitation into engagements using the LUMA System of Innovation.
• Created, analyzed, and maintained surveys and survey data for multiple initiatives. Ensured metrics and analytics were produced and aligned to the strategic goals of the organization to facilitate change and.
• Global (AMER, EMEA, APAC) implementation of Human Resources Shared Services platform for Autodesk employees; ServiceNow HRSD (AskHR supporting 10k+ employees, 10 month project, 11 COEs involved, 34 team members, 4.9/5.

• Gild’s WOW core value award winner for: Passion, Big Impact, Exceeding Expectations, Taking Initiative
• Key interviewer on the interviewing team for potential Gilders
• Sourced for new hires at Gild and advised customers on sourcing strategies and outreach
• Managed customer strategy and advised heads of talent and CHROs from startups to Fortune 100 companies on best practices for recruitment marketing and leveraging a CRM for passive candidates
• First Implementation Manager for over 50 customers/160 users/~$1M ACV ensuring successful implementation and adoption of the SaaS Platform, including eBay, Red Hat, Cimpress, Rackspace, Medallia, Bridgewater, Intuit.
• Defined and optimized the customer onboarding journey for all Gild Platform customers, including creating all processes for system configuration, data migration, and training materials

• Customer Success Manager leading the team covering customers from the South Central Region to the East Coast, Europe, and India
• Managed the customer satisfaction of over 50 customers ranging from startups to Fortune 100 companies
• Ensured that every customer received an outstanding customer experience and maximum value from Gild’s solutions
• Established trusted advisor relationships with key stakeholders to ensure customer’s overall satisfaction with Gild’s solutions, learned about their businesses, and drove value based on customers’ defined goals and.
• Led on-site customer meetings to review all aspects of customer success, including training, executive business reviews and presentations to project stakeholders, heads of talent and end-users
• Assisted in the development of success plans for customers that outline critical success factors, metrics for success, potential issues, and provide recommendations

• Managed the customer satisfaction of customers ranging from startups to Fortune 100 companies
• Ensured that every customer received an outstanding customer experience and maximum value from Gild’s solutions
• Established trusted advisor relationships with key stakeholders to ensure customer’s overall satisfaction with Gild’s solutions, learned about their businesses, and drove value based on customers’ defined goals and.
• Led on-site customer meetings to review all aspects of customer success, including training, executive business reviews and presentations to project stakeholders, heads of talent and end-users
• Assisted in the development of success plans for customers that outline critical success factors, metrics for success, potential issues, and provide recommendations
• Monitored and facilitated the customer’s adoption of Gild solutions in addition to providing Gild Product Managers with an understanding of our customers’ overall business needs as they relate to our products

Austin, Texas, US

• Responsible for direct sourcing, candidate qualification and candidate development for all Accounting, Finance and Technology direct hire positions for clients
• Quickly developed deep understanding for clients’ business needs and addressed unique searches by utilizing various sourcing strategies to fill pipeline and hire top talent
• Managed candidates through the full life-cycle of the recruiting process
• Sourced local and national candidates and conducted pre-qualifying screens
• Tracked entire placement process to ensure satisfaction for client company and candidates
• Successfully sourced a hard-to-fill Senior Director, Global Revenue Planning & Monetization from New Jersey to Texas who went on to become the Vice President of FP&A for RetailMeNot

Austin, TX, US

• Phi Kappa Phi Honor Society, 2010 – 2011
• Certified Health Education Specialist, 2011

• Managed all operations including sales, marketing, and fulfillment responsibilities for an active-lifestyle brand

Oakland, California, US

• Assessed areas of risk and determined where controls were needed in the Gas & Electric Supply department of the Utility
• Managed the software application used by the Savings by Design Group in the energy efficiency department
• Completed two upgrades as well as training sessions for 20+ people in 7 months

Santa Clara, CA, US

• Identified requirements necessary to implement KANA applications and maintain existing systems
• Assigned, coordinated, and reviewed work of software engineers
• Primary liaison to user management and all personnel required to participate on projects
• Trained end users on KANA applications
• Assured project goals were met as scheduled

• Senior lead on worldwide company PeopleSoft human resource management system implementation
• Fulfilled functional requirements, trained, supervised, and ensured rollout to Madrid, Manila, Singapore, and Melbourne offices
• Conducted training in Spanish on PeopleSoft human resource management system in Madrid
• Supervised, planned and performed audits of historical financial statements for clients in the financial services, manufacturing, medical, and commercial real estate industries

Med, Health Education, Health Promotion

Bs, Accounting, International Business