Zoe Wheeler Email & Phone Number

Barry, Gb

Remote

-SME- heading up the HR department - 1 Direct report- Report to COO and CEO- Develop and execute HR strategies aligned with business objectives in close partnership with senior leadership.-Optimize talent acquisition, development, and retention strategies to ensure the right people are in the right roles at the right time.-Design and implement efficient HR processes and structures that promote self-sufficiency.-Provide proactive employee relations support and guidance.-Ensure flawless execution of core HR functions.-Manage payroll and benefits administration to deliver competitive compensation packages.-Leverage technology to enhance employee experience and productivity

United Kingdom

Strategic HR Leadership:-Partner with the VP of Operations and Finance to craft and execute the HR strategy, aligning it with business objectives.-Lead the HR team in effectively delivering HR programs and achieving strategic goals.HR Business Partnership:-Serve as a dedicated HR Business Partner (HRBP) for a specific business sector (e.g., Operations, New Games, etc.).-Coach and advise division leaders on all people-related matters like employee relations, performance management, talent development, and compensation.-Foster a positive and engaging work environment through initiatives promoting continuous feedback, remote work, diversity and inclusion, and high-growth team development.-Partner with Talent Acquisition and senior management to ensure seamless collaboration across teams.HR Expertise and Compliance:-Develop, implement, and continuously review company HR policies, procedures, and handbooks to ensure compliance with legislative and GDPR requirements.-Coach and mentor the HR team to maintain expertise in HR practices and GDPR regulations.-Handle complex HR issues and provide guidance on escalated employee relations situations.-Process Improvement and Performance Management:-Lead the creation and improvement of HR and payroll processes for efficiency and effectiveness.-Design and implement programs to enhance employee retention, attendance, capability development, and performance management practices.-Implement and maintain robust role profiles across the business area/function through accountability and competency frameworks.-Collaborate with senior leaders to establish clear objectives and ensure consistent performance management within the business area.Global HR Management:-Oversee HR matters for Popcore staff, including EOR employees (Europe), freelancers (UK & Europe), and entity employees in Spain and Germany.-Manage relationships with external stakeholders like EORs, benefits providers, and service providers.

United Kingdom

Pioneered HR function at a global PEO startup:-Established the HR foundation by implementing policies and procedures, ensuring a strong operational framework from the outset.-Played a key role in coaching and developing the new HR team, fostering a skilled and knowledgeable workforce.Global HR Client Support:-Delivered expert HR guidance to clients in over 90 countries worldwide.Addressed a wide range of HR queries, including benefits, pension setup, employee relations issues, employer liability insurance, TUPE (Transfer of Undertakings (Protection of Employment)) regulations, terminations, and entity setup.Strategic Partnership:-Served as the primary point of contact for key external stakeholders, including lawyers and clients, fostering strong relationships and seamless communication.

Cardiff, Wales, United Kingdom

HR Growth Journey in a Thriving Tech Startup:-From Startup to Scale-Up: Joined a 2-person HR team and witnessed phenomenal growth to 250+ employees (including consultants, contractors & temporary staff).-Building and Leading the HR Function: Successfully scaled the HR team, managing a Junior HR Advisor (UK & US) and 2 recruiters.Full-Spectrum HR Expertise:-Managed all facets of HR administration, from recruitment and onboarding to ongoing engagement initiatives.-Provided expert advice to managers on all employee life cycle matters.Strategic HR Leadership:-Led the way on sensitive employment relations issues (discipline, grievances, performance, etc.), ensuring fair and pragmatic solutions while mitigating risks and upholding legal and company procedures.-Spearheaded consultations and redundancy processes from start to finish.Business Partner Approach:-Acted as a true business partner, coaching leaders, fostering stakeholder relationships, and driving strategic change through projects in reward, wellbeing, and employee engagement.Global HR Support:-Provided comprehensive HR support for employees in the UK, US, and China.Adaptability and Efficiency:-Navigated the company's transition periods effectively.-Supported payroll processes (monthly & bi-weekly).Building a High-Performing Culture:-Championed employee engagement, well-being, coaching, and team development initiatives.

Cardiff, United Kingdom

Thriving as a Solo HR Officer in a Unionized Manufacturing Growth Environment:-Managed all HR functions for a 150-person unionized manufacturing site experiencing significant growth.-Provided strategic, operational, and administrative HR support as a resourceful HR Generalist.-Executed the full recruitment life cycle to attract and hire top talent.-Developed and implemented succession plans to ensure a strong future workforce.-Championed employee engagement initiatives to foster a positive and productive work environment.-Managed payroll processes accurately and efficiently.-Handled employee relations matters with professionalism and expertise, maintaining strong relationships with the union.-Advised leadership on a broad range of HR matters and implemented effective HR processes.

Cardiff, Cardiff, United Kingdom

HR and recruitment support provided.Client Relationship Management & Growth:-Served as the primary point of contact for assigned client sites, fostering strong relationships and driving client satisfaction.-Actively built and expanded the client portfolio through strategic account management.Operational Excellence:-Ensured all agency staff adhered to company policies and procedures.-Supervised the production and delivery of accurate management information for clients.-Managed CRB checks, drug & alcohol testing, and maintained compliance with legislative requirements.-Conducted regular review meetings with clients to discuss performance and identify improvement opportunities.Recruitment & Workforce Management:-Owned the entire recruitment process, managing site inductions and ensuring a qualified candidate pool.-Set benchmarks for staffing costs, availability, and industry trends, informing strategic client decisions.-Monitored staffing needs across varying shifts and multi-site locations.-Managed the deployment and schedules of agency workers.-Proactively addressed staffing shortages with qualified replacements.-Controlled and managed all absence and holiday requests.Performance Management & Reporting:-Conducted regular performance reviews with agency staff, providing ongoing feedback and development opportunities.-Reviewed and set service center activity targets, ensuring efficient operations.-Provided clients with timely reports and updates on key metrics.Additional Responsibilities:-Managed and maintained transportation arrangements for agency staff.-Implemented initiatives to improve staff retention and secure continued client engagements.

Cardiff

Bank (zero Hour contract). Supporting children with Autism Spectrum Disorder and associated challenging behaviour in an educational and residential setting.

Barry

Responsible for duties including: office administration tasks, completing and updating databases and spreadsheets as well as using template documents. I use Microsoft office packages on a daily basis, complete costings databases and HR administration such as update staff records (electronic and paper copies). I dealt with complaints, liaised with sub-contractors, clients and on site Management. To liaise with recruitment agencies regarding timesheets and pay rates, co-ordinate and complete the recruitment and selection process, to carry out reference checks on new employees, verify legal documents regarding the right to work in the UK and driving documentations, complete new starter packs and liaise with associate departments regarding the collated information, create and maintain personnel and training files, personal record audits, office file audits, health and safety audits, action change of detail forms, archiving, follow up references, organise and issue training certificates, create statistical data and presentations on site performance, create and amend site procedures and risk assessments, timesheets and payroll related tasks.

Manage 4 contracts, of over 50 staff (including 5 supervisors) on two client sites. To co-ordinate with Client Management to ensure quality standards are maintained and site cleaning specification is delivered. To complete payroll duties, conduct full disciplinary processes, conflict management and change processes where required. Ensure COSSH and Health and Safety Regulations are followed. To liaise with recruitment agencies, place job adverts, co-ordinate and complete the recruitment and selection process, to carry out reference checks on new employees, verify legal documents regarding the right to work in the UK and driving documentations, complete new starter packs and liaise with associate departments regarding the collated information, create and maintain personnel and training files, personal record audits, office file audits, health and safety audits, action change of detail forms, archiving, follow up references, organise and issue training certificates track probation periods. To complete all site training and inductions, create statistical data and presentations regarding site performance, conduct team briefings, create and amend site procedures and risk assessments, timesheets and payroll related tasks.

I managed a team of 20 Support Workers. I had to develop and maintain strong alliances with external multidisciplinary agencies and internal managers. I carried out support role in line with company procedures and policies. Deal with Manager related tasks including: recruitment, Rota management, payroll, and absence monitoring and staff performance. I Completed staff meetings and conducting/attending service user meetings as well as liaising with social workers, care teams and families. I wrote up minutes, proof read documents, used templates for employee and multidisciplinary outcome letters as well as templates for service user documents. Carryout disclosure and barring checks where required. Assist with the recruitment and selection process, to carry out reference checks on new employees, verify legal documents regarding the right to work in the UK and driving documentations, complete new starter packs and liaise with associate departments regarding the collated information, create and maintain personnel and training files, personal record audits, office file audits, health and safety audits, action change of detail forms, archiving, follow up references, organise and issue training certificates track probation periods. To conduct team and service user briefings, create and amend site procedures and risk assessments, timesheets and payroll related tasks.

I responsible for Account Management for Manpower where I dealt with HR policy and procedure enforcement in areas such as absence, attendance, conduct and pay issues. I was responsible for performance mangement including: Conducting Disciplinary and Grievance meetings, implementing PIP'S and PDR'S and any relevant meetings for employees throughout a specific year. It required liaising with all levels of managemenet, the client and managed 120 members of staff on 2 sites enforcing procedures and company policies. The HR administration tasks including: updating databases, client/staff records and editing template letters. I also had to meet SLA targets, managing KPI targets of staff and ensuring targets are met. I enforced development plans with supervisors and correct company procedures. I was involved in a monthly regional call and training which involved presentations of site date. To act on behalf of the recruitment agencies, co-ordinate and complete the recruitment and selection process, to carry out reference checks on new employees, verify legal documents regarding the right to work in the UK and driving documentations, complete new starter packs and liaise with associate departments regarding the collated information, create and maintain personnel and training files, personal record audits, office file audits, health and safety audits, action change of detail forms, archiving, follow up references, create statistical data and presentations on site performance, conduct team briefings, timesheets and payroll related tasks, book DSE assessments.

Newport

Ensure security checks, responsible for evacuation and high standard of CQSMA at all times.Administration was completed in line with company policy and delegating jobs. Within this job, I was responsible for delegating jobs, smooth running of all areas of the hotel environment and used high levels of communication skills. I undertook all administration tasks.

Level 7 Human Resources Management Diploma (Cipd), Human Resources Management And Services

Chosen Modules: 1. Employment Law 2. Learning & Talent Development 3. Organisation Design & Organisational Development 4. Leadership &.

Bachelor'S Degree, Cipd -Level 5 - Intermediate - Human Resource Diploma (Full Course)

Activities and Societies: ICS are in the Top 3 CIPD accredited HR course providers and the course covers extensive material. There are 8.

Qcf Level 3 - Health And Social Care -Adults, Pass

Activities and Societies: Completed Key Skills Level 2 in communication and numeracy along side the qualificationThe QCF assessed my.

Bachelor'S Degree, Psychology And Counselling, 2.2

Psychology: 1. Psychology in the Workplace 2. Cognitive Psychology 3. Social Psychology 4. Biological Psychology 5. Behavioural Psychology.

High School, A Levels

A Levels in Sociology, Psychology and Human Biology

High School, Gcse'S, A*- D

Bachelor Of Arts - Ba, Psychology, 2.2