Zoey Johnson Email & Phone Number

Monitored all incoming communications via social media, text, and phone from Nationals Park guests and fans, prioritized issues, and coordinated enterprise-wide responses on rapid deadlines. Oversaw content updates to the venue’s website and other information outlets to maintain accuracyManaged and developed content for the Nationals Park social media channels, publishing critical updates and marketing content from maintained content calendar including concert tour marketingCreated reports to analyze and illustrate ongoing issue trends at the venue during baseball games, concerts, and other community eventsDeveloped communication and marketing projects for myriad departments, including Community Relations, Promotions, and EventsManaged interns, oversaw service media channels, developed novel programs and processes, created internal communication streams, promoted organizational strategy innovations

Washington, District Of Columbia

Oversaw Nationals Park Lost and Found program, meeting pick-up deadlines prioritizing urgent pickupsSpearheaded booking and scheduling of Nationals Park Tours, updating tour calendar and guide schedule, completing invoices in a timely mannerCollaborated across departments to compile pertinent information, producing monthly newsletters and gameday information sheets for 400+ gameday employeesCoordinated event logistics for training and promotions for new and returning staff

Washington Dc-Baltimore Area

Selected to turnover and open brand new F Street location in Downtown Washington, DCLed store Visual Merchandising team, creatively reorganizing sales floor each week to market new productProposed in-person marketing initiatives to increase employee engagement, successfully motivating employees to achieve quarterly sales goalsManaged store e-commerce system, accurately fulfilling up to $10K worth of inbound orders per dayUtilized Point of Sale system to accurately and efficiently process guest transactions, updating customer profile for optimal user experience

Birmingham, Alabama

Served as liaison between lower-level staff and managementOrganized logistics for major sports events, including SEC Baseball Tournament and Perfect Game Showcase SeriesEnsured high-quality event execution by enforcing facility policies and procedures for guests and clientsQuantitatively tracked attendance and facility usage during daily operations and events.