Zoha Malik Email & Phone Number

Markham, Ontario, Canada

• Assisted customers with inquiries, concerns, and product selection in a professional and friendly manner.
• Resolved customer issues promptly and effectively, ensuring customer satisfaction.
• Handled customer complaints and provided appropriate solutions to meet their needs.
• Managed customer orders and facilitated timely delivery.
• Collaborated with the sales, deliveries and logistics teams to achieve sales targets and promote customer loyalty.
• Assisted with training and mentoring new team members.

Richmond Hill, Ontario, Canada

• Provided ongoing life skills support, mentoring, and access to services addressing various youth issues, including employment, family matters, shelter, meals, counseling, recreation, and clothing.
• Administered, monitored, and ensured proper storage and disposal of medication as required.
• Conducted informal one-on-one counseling sessions with youth in the program.
• Advocated on behalf of youth and served as a positive role model.
• Effectively managed crisis situations to ensure the safety of all involved, promptly reporting incidents to the appropriate level.
• Oversaw meal preparation, cleaning, and performed housework, light maintenance, and repair tasks or arranged for additional service as needed.

Richmond Hill, Ontario, Canada

• Delivered programming and services in alignment with 360°kids' Strategic Plan and funding expectations.
• Maintained strong relationships with community partners and stakeholders to ensure program success.
• Collaborated with 360° staff to meet program goals while contributing to organizational needs.
• Assisted in developing and co-facilitating program materials specifically designed for at-risk youth.
• Conducted program intakes, assessed eligibility, and made recommendations based on youth needs.
• Served as a positive role model, mentor, and support system for youth as they acquired new skills.