Zoha Malik Email & Phone Number

Markham, Ontario, Canada

•Assisted customers with inquiries, concerns, and product selection in a professional and friendly manner.•Resolved customer issues promptly and effectively, ensuring customer satisfaction.•Handled customer complaints and provided appropriate solutions to meet their needs.•Managed customer orders and facilitated timely delivery.•Collaborated with the sales, deliveries and logistics teams to achieve sales targets and promote customer loyalty.•Assisted with training and mentoring new team members.•Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.•Created detailed reports outlining customer feedback trends over time.•Monitored daily performance metrics such as call, chat and email volume, wait times, resolution times.

Richmond Hill, Ontario, Canada

•Provided ongoing life skills support, mentoring, and access to services addressing various youth issues, including employment, family matters, shelter, meals, counseling, recreation, and clothing.•Administered, monitored, and ensured proper storage and disposal of medication as required.•Conducted informal one-on-one counseling sessions with youth in the program.•Advocated on behalf of youth and served as a positive role model.•Effectively managed crisis situations to ensure the safety of all involved, promptly reporting incidents to the appropriate level.•Oversaw meal preparation, cleaning, and performed housework, light maintenance, and repair tasks or arranged for additional service as needed.•Monitored the health and safety of the hub, ensuring proper maintenance and cleanliness of shared spaces.•Enforced house rules, policies, and procedures to maintain a structured environment.•Responded to crises promptly and fulfilled other duties as required.•Created and maintained a clean and welcoming environment for youth in care.•Facilitated regular life skill programming to enhance the skills of youth and prepare them for independence.•Assisted with intake and discharge planning processes.•Maintained accurate daily documentation, including case note documentation, report writing, and various administrative duties as needed.•Supported youth in accessing various community programs related to education, health, housing, employment, etc.•Fostered positive relationships and interacted professionally and respectfully with various community partners, including school boards, police services, child welfare agencies, neighbors, etc.•Made a positive contribution to 360°kids as an organization.

Richmond Hill, Ontario, Canada

•Delivered programming and services in alignment with 360°kids' Strategic Plan and funding expectations.•Maintained strong relationships with community partners and stakeholders to ensure program success.•Collaborated with 360° staff to meet program goals while contributing to organizational needs.•Assisted in developing and co-facilitating program materials specifically designed for at-risk youth.•Conducted program intakes, assessed eligibility, and made recommendations based on youth needs.•Served as a positive role model, mentor, and support system for youth as they acquired new skills.•Coordinated youth action plan activities, monitored progress, and maintained client case notes.•Developed a positive referral network with community partners, including marketing and outreach to employers and collaborators.•Assisted youth in accessing various community programs based on their specific needs.•Monitored job placements, liaised with employers, youth, and team members to track progress.•Developed and maintained relationships with partnering seniors' organizations.•Contributed to the development of nutritious, safe, and appealing menus for elderly participants, ensuring their specific dietary needs were met.•Assisted in establishing and implementing Food Services departmental standards, including cooking methods, presentation techniques, portion control, and nutrient retention.•Supported the execution of the seniors' lunch program at both the community and participant levels.•Assisted with food preparation and supervised participants in cooking food items, prioritizing nutritious, safe, appealing, and properly flavored meals for the elderly.•Completed all mandatory documentation, including daily records and statistical data collection.•Actively participated in regular supervision meetings, performance appraisals, and relevant training workshops and conferences related to the role.