As a Technical Support Engineer II at Rhapsody, I ensure client satisfaction throughout the implementation and support of our SAAS products in various IT environments. I serve as a technical lead for complex issues, installing and configuring software, troubleshooting on-site infrastructure, and presenting features to clients and prospects.I have a bachelor's degree in economics from The University of Texas at Dallas and a HIHIT professional certificate from The University of Texas at Austin. These credentials equip me with the data analysis, communication, and teamwork skills that I apply in my role. I also have expertise in database management, cloud and hybrid infrastructure management, web-based applications, Windows Server, networking troubleshooting, and SQL database infrastructure. I am passionate about delivering service excellence and enabling the achievement of organizational goals in the healthcare IT industry.
Listed skills include Nonprofit Organizations, Management, Stata, Data Analysis, and 13 others.