• Deputise in the Store Manager’s absence overseeing all aspects of the daily operation and performance• Achieved the Mobile Magazine Mystery Shopper Award 2018 (Photo and name published)• Implement Company policies & procedures ensuring they are understood & followed by the team• Lead by example, passionately demonstrating brand values, strengthening the store culture• Communicate business objectives, removing complexity and ensure the team is focused to achieve• Actively demonstrate commitment to strategic goals & vision, inspiring my team to offer exceptional service• Share knowledge and regularly coach my team to elevate productivity and store performance

Seconded to the Aspire Programme where I managed a project to increase broadband sales on our region. This was a field based role, visiting stores, training & up skilling the teams and targeting their sales. The region did really well substantially increasing sales. I received commendation from the Regional Director and a subsequent promotion in recognition for my achievement in this role.​

Managed the daily operation of colleagues & tasks, communicating objectives in a daily team brief• Stock control and order management• Cash management including daily cashing up• Ensured high standards of hygiene and cleanliness• Assisted with sales and training of new starters• Customer service and customer complaints