Zohaib Idrees Email & Phone Number

Karāchi, Sindh, Pakistan

• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing accurate information about financial products and services. • Continuously strive to exceed customer expectations, providing a positive and seamless experience that fosters loyalty and trust in Sadapay. • Analyze complex customer problems or disputes and work collaboratively with internal teams to find innovative solutions, ensuring customer satisfaction and compliance with company policies.• Update and maintain customer accounts, including verifying and updating personal information, preferences, and communication preferences.• Collaborate with marketing, technical and risk teams to gain customer insights and contribute to the product enhancements, and user experience improvements.

Karāchi, Sindh, Pakistan

• Delivering a high-quality customer experience.• Building a positive and engaging rapport with customers coming in to selltheir cars.• Based on a clear reasonable explanation of the price, close deals with thecustomer by overcoming objections, answering questions and offeringinformation about our service and valuation methodology.• Continuously improve customer Net Promoter Score (NPS) through pro-active customer relationship and living the value of 'Customer First'.• Managing daily operations at customer center efficiently and ensuringproductivity at every level.• Ensure compliance with all company SOPs pertaining to customerexperience and CRM protocols.• Capture customer feedback and status by updating the CRM (customerrelationship management) software in a timely and detailed manner.• Keep up-to-date with used car market knowledge, demonstrate a solidunderstanding of features and capabilities of various models and contrastand compare competing models.

Karachi, Pakistan

• Supporting senior manager in day-to-day business operations like sales process, payment process and delivery of vehicles.• Designing and execution of marketing strategy for all the variants of Dongfeng & Renault trucks.• Reconciliation with different banks regarding customer payments. • Operating Sidat Hyder (ERP Software), to manage sales, delivery and invoicing of our Dongfeng and Renault products. • Prepare customer data and look for potential customers.• Participate in technical and progress review meetings on weekly basis.• Liaison with sales manager at GNL to get the required number of vehicles as per customer demand.

Karachi, Pakistan

• Responsible for developing a portfolio of accounts through new business development in the market of Kenya and Pakistan.• In-charge of looking for new opportunities and for managing the full negotiation and close process with clients from start to finish.• Helping customers to find their desired cars from Auctions as well as from Stocks. • Responsible to provide customers with full understanding of vehicle knowledge & importation, shipping process and duty regulations of their country. • Developing & maintaining successful business relationships with all the clients.• Maintaining new and existing customer/sales data.

Karachi, Pakistan

• Developing business and providing first hand services to import Japanese Used/New cars throughout Kenya.• Achieved sales targets set by the management. • Management of business accounts as a key account manager.• Ensuring customer retention and satisfaction through their purchase. • Responsible for shipping, documentation, and adjusting according to duty regulations of the country.• Strong coordination and communication with management, sales staff and reporting authority.

Master Of Business Administration - Mba, Marketing

Bachelor Of Business Administration (Bba), Marketing

Intermediate, Pre-Engineering

Matric, Computer Science