Zoie Smith Email & Phone Number

Greater Brisbane Area

Greater Brisbane Area

Employment Consultant / Client Services Administrator● Interview new candidates and assessing their need for ongoing training and development needs that meet the skills and labour needs of employers● Negotiate employment opportunities with employers and promoting candidates for vacancies ● Identify and act on employment opportunities for candidates through liaison and negotiation with Companies, Industry and Community organisations● Source suitable candidates for referral to job vacancies and build effective business relationships with employers● Provide selected shortlisted candidates to the employer and update relevant stakeholders ● Undertake an effective screening and shortlisting process by understanding the vacancy requirements and matching the most suitable candidates by reviewing resume, experience, and overall suitability to the vacancy● Support the interview process with the employer and candidate and follow up and communicate the outcome providing interview feedback to the stakeholders as required ● Ensure all KPI’s are met including targets, outcomes, claims and all service requirements

Greater Brisbane Area

First point of contact for our Capalaba site, working across both JobActive and DES contracts. Welcoming our customers into the office for appointments, training sessions and pre employment screening. Responsible for handling calls, managing compliance, assisting customers, diary management, data entry, petty cash / finance reconciliation, scheduling appointments and assisting PCs on site.

Brisbane, Queensland, Australia

Boutique lash studio ● Salon operations, scheduling, supervising, and evaluating client feedback, complaints management● Analysing financial statements and trends to manage cash flow and make business decisions● Determining pricing for products or services based on costs and competition● Developing marketing strategies for products or services to increase sales and brand awareness● Evaluating customer satisfaction to improve customer service and product offerings● Establishing and maintaining relationships with suppliers and vendors to secure the best prices possible on materials needed for business operations

Gold Coast, Queensland, Australia

Healthcare and medical● Performing all admin duties including account queries, quotes, data entry, staying up to date with proficient database systems, file management, appointment scheduling and follow-ups ● High level of accurate data entry, processing of scripts and updating new and existing patient files● Handling high volume calls inbound/outbound, resolving queries and complaints promptly● Assisting the admin team to manage a heavy workload ensuring all urgent orders are processed immediately, thoroughly investigating reports and relevant information

Gold Coast, Queensland, Australia

Marketing and Advertising● Present, promote and sell services using solid arguments to existing and prospective customers● Perform cost-benefit and needs analysis of existing/potential customers to meet their needs● Establish, develop, and maintain positive business and customer relationships● Reach out to customer leads through cold calling● Coordinate sales effort with team members and other departments● Analyse the market’s potential, track sales and status reports● Supply management with reports on customer needs, problems, interests, and potential for new services

Gold Coast, Queensland, Australia

Insurance sales leads● Contact potential or existing customers to inform them about a products and services● Answer questions about products or the company● Ask questions to understand customer requirements and close sales● Direct prospects to the field sales team when needed● Enter and update customer information in the database● Take and process orders in an accurate manner● Handle grievances to preserve the company’s reputation● Keep records of calls and sales and note useful information

Coffs Harbour, New South Wales, Australia

Employment Services ● Attend front desk reception in a highly professional manner welcoming all visitors and clients● Working closely to assist the Site Manager and Head Office Management when requested● Diary management and prioritisation of work schedules, reporting and travel organisation● All secretarial duties including general DES correspondence, preparing site meeting minutes, client resumes, job boards, community and crisis support guides ● Complete training courses provided to work effectively with awareness of cultural diversity, people with disabilities and mental health crisis● Knowledge of relevant legislation including Anti-discrimination, Equal Employment Opportunity, Workplace Health and Safety, Privacy and Freedom of Information● Experience working within the Disability, Mental Health and Community Service Sector

Coffs Harbour, New South Wales, Australia

Customer Service and Administration● Manage large amounts of incoming phone calls● Generate sales leads● Identify and assess customers’ needs to achieve satisfaction● Build sustainable relationships and trust with customer accounts through open and interactive communication● Provide accurate, valid, and complete information by using the right methods/tools● Meet customer service team sales targets and call handling quotas● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution● Keep records of customer interactions, process customer accounts and file documents