• Managing, developing, and supporting a team of Assistants and Senior Assistants;• Successfully processed a 3-month transition;• Accurately authorizing payments of CMA invoices;• Reviewing periodic work plan to ensure customers are paid timely;• Sampling payments on a monthly basis to ensure compliance in accordance with SOX controls;• Maintaining and enhancing the control framework;• Providing high standard of service to internal and external customers;• Creating and publishing monthly payments KPIs;• Identifying opportunities for improving systems and processes;• Transformed and established multiple automation processes;• Successfully led multiple webinars with regards to the above-mentioned automations;• Ensured stakeholders’ satisfaction and continuously monitoring and evaluating the performance.

• Managing team of 4 people;• Actively participating in recruitment, training and motivating of new team members;• Organizing team meetings;• Ensuring that the work within the team is distributed on time and meet the SLAGs;• Actively communicating with German internal and external customers via phone and e-mail;• Performing daily activities using SAP R/3 production system;• Managing contracts of big customers, who provide public services like Hospitals, Schools etc.• Monitoring and invoicing of big amount sales orders, e.g. >200.000 EUR• Being responsible for active and pro-active cash collection via phone and e-mail;• Credit Analysis and Processing Credit limit check; unblock sales orders;• Dispute and deduction management;• Performing month, quarter and year end closing activities;• Identifying and resolving problems incl. those raised by the other team members.

▪Managing team of 4 people;▪Actively participating in recruitment, training and motivating of new team members;▪Organizing team meetings; ▪Ensuring that the work within the team is distributed on time and meet the SLA's;▪Actively communicating with German internal and external customers via phone and e-mail;▪Performing daily activities using SAP R/3 production system;▪Being responsible for managing thousands of customer contracts;▪Monitoring of sales orders;▪Invoicing of sales orders;▪Being responsible for active and pro-active cash collection via phone and e-mail;▪Credit Analysis and Processing-Credit limit check, unblock sales orders;▪Dispute/deduction management;▪Performing month, quarter and year end closing activities;▪Identifying and resolving problem incl. those raised by the other team members.

▪ Clearance of all pre-, short-, double-, overpayments etc. (dealing with all exceptions posted fromcash apply teams);▪ Dunning process;

▪ Applying all cash manually that did not automatically apply through systems auto applicationprocess;▪ Managing short payments, overpayments and deductions from customer remittances;▪ Identifying customer parenting hierarchy issues through payments;▪ Processing post-sale credit card payments;▪ Reconciliation of month-end credit card payments;▪ Efficiently and expediently managing the application of payments according to the customerspayment advice.

▪ Supporting via e-mail, operating with the database of the website-www.billiger.de;▪ Database operations;▪ Writing product reviews;▪ Mapping of Shop-offers,▪ Normalising Product filters, Creating product filters and tags;▪ Complying with/completing desk specific or ad hoc tasks;▪ Collaborating with other team members to provide high quality support.