Zoe Prins, Ba Email & Phone Number

Greater Toronto Area, Canada

Surveillance and Technology

Mississauga, Ontario, Canada

Cape Town Area, South Africa

Executive assistant to two senior-level executives. Acted as primary administrative specialist in a fast-paced and dynamic start-up environment in the fashion industry.Task and Team Orchestration:• Managed product distribution for international exports• Managed and coordinated schedule of delivery staff and ensured logistical efficiency• Managed building maintenance, support staff and service providers• Managed relationships with charity organizations• Responsible for optimizing office procedures and creating archive solutions• Facilitated meetings, presentations and schedules• Assisted with talent recruitment including conducting candidate interviewsOffice Management and Administration:• Managed office accounts and travel expenses• Maintained confidential documents and personnel files• Managed office administration and automation including siwtchboard, reception and customer service• Developed, managed, created and prepared specialized reports• Supported office staff and IT department with computer and network-related issuesEvent Coordination:• Coordinated and scheduled sales events including showroom management, marketing and advertising, and overseeing sales operations• Managed, planned and facilitated corporate functionsPersonal Assistance:• Acted as Personal Assistant to the Managing Director and CEO• Assisted the Human Resources department to ensure policies and procedures were followed

Cape Town Area, South Africa

Versatile office manager in high-pressure manufacturing and logistics company. Primary point of contact to service inbound questions and requests from clients and internal team. Responsible for administrative functions to maintain growth and stability of the team. Worked with all other departments of the company to influence organizational shifts.Logistics Management:• Managed product dispatch and orchestrated warehousing functions• Responsible for generating delivery notes and supplementary invoicing• Responsible for updating, processing and filing of shipping documents• Managed warehouse audits and maintained audit documentation• Managed equipment and asset purchases• Acted as safety officer for warehouse and managerial personnel including management of service providers• Responsible for first aid and health and safety management• Created content for and conducted training of health and safety procedures and company policies to staffOffice Management and Administration:• Managed office administration and automation including switchboard, reception and customer service• Supported executive and managerial staff in administrative functions• Managed building maintenance, support staff and service providers• Managed office accounts and travel expenses• Managed, planned and facilitated corporate functionsAccounts Management:• Optimized office functions by creating process solutions for procedural efficiency• Managed office accounts and expenses• Maintained confidential documents and personnel files• Compiled documents for financial audits and trade references• Responsible for overseeing urgent queries for Financial Director

Cape Town Area, South Africa

Skilled client service professional adept at handling customer relations and front-facing interactions.• Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction• Memorized all company products and services to address customer queries quickly and efficiently and make upsells• Conversational in Afrikaans (able to meet all customer service requirements with Afrikaans speakers)

Bachelor Of Arts (Ba), Anthropology, Linguistics And Communication Science, Gpa 3.75

Linguistics ~ Studied the socio and neurolinguistic intricacies of current and historical relationships between language and society. ~.

Health And Safety Management

First Aid (Level I)

Matric Senior Certificate

English 1st Language HG, Afrikaans 2nd Language HG, Physical Science SG, Mathematics SG, Biology HG, Geography HG