Cultivated positive client relationships by actively listening to needs, providing clear explanations of insurance plans, tailored to customer needs, and fostering trust. Provided excellent customer service by responding promptly to telephone calls, emails, and other requests for information. Proficient in insurance software and quoting tools. Generate accurate health plans, compare coverage, and offer personalized recommendations.

Support of Fiber telecommunications for customers which included internet, phone, as well as video technical assistance. Setup and support of IP Networks, Routers, and connectivity of Operating Systems (Windows, Macintosh, mobile: iPhone, Android). Maintained high quality levels and kept within KPIs and metrics while providing excellent customer support and service. Worked with other departments including multiple departments including Advanced Technical Support, Network Technicians, Central… Show more Support of Fiber telecommunications for customers which included internet, phone, as well as video technical assistance. Setup and support of IP Networks, Routers, and connectivity of Operating Systems (Windows, Macintosh, mobile: iPhone, Android). Maintained high quality levels and kept within KPIs and metrics while providing excellent customer support and service. Worked with other departments including multiple departments including Advanced Technical Support, Network Technicians, Central Offices, NOCs, and Maintenance Control Groups analyzing and isolating network issues, providing activation support, voice network, data network, video network, or outside plant categories and providing trouble and outage resolution and closeout for customer premise issues. Ability to learn new products, practices, and adapt to new technologies in a rapidly changing technological environment. Helped mentor other beginning TSO agents during their training process and beyond as needed. Worked as point of contact for escalations, and ticket management. Adhered to proper policy, process, and procedure with each customer contact. Assisted and worked in collaboration with software developers, system and field engineers, and other Frontier departments in resolving order fallout. Worked directly with Dispatch Office and Buried Service Wire and field technicians to ensure due dates were met and provide efficient restoration to customer's services. Show less

Maintenance and support of Fiber Optic Service (FiOS), Fiber to the Premise (FTTP) telecommunication services for customers that included internet, phone, as well as video. Supported IP Networks, Routers, Protocols, Operating Systems (incl. Windows PC, Macintosh, and mobile: Android, iPhone). Worked with other departments including multiple departments including Network Technicians, Central Offices, NOCs, and Maintenance Control Groups analyzing and isolating network issues, providing… Show more Maintenance and support of Fiber Optic Service (FiOS), Fiber to the Premise (FTTP) telecommunication services for customers that included internet, phone, as well as video. Supported IP Networks, Routers, Protocols, Operating Systems (incl. Windows PC, Macintosh, and mobile: Android, iPhone). Worked with other departments including multiple departments including Network Technicians, Central Offices, NOCs, and Maintenance Control Groups analyzing and isolating network issues, providing activation support, voice network, data network, video network, or outside plant categories and providing trouble resolution and closeout for customer premise issues. Helped mentor other beginning FCSAs during their training process and as a part of a team. Worked as point of contact for escalations, and ticket management. Adhered to proper policy, process, and procedure with each customer contact. Assisted and worked in collaboration with software developers, system and field engineers, and other Verizon departments in resolving order fallout. Worked directly with Fiber Dispatch and field technicians to ensure due dates were met and provide efficient restoration to customer's services. Show less