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Zachary Hudson is listed as Marketing graduate and technology professional. Aptitude for providing excellent customer experiences and understanding. High level of telecommunications expertise and other industry offerings. based in Carrollton, Texas, United States. AeroLeads shows a matched LinkedIn profile for Zachary Hudson.
Zachary Hudson previously worked as Licensed Health Insurance Agent at Ushealth Advisors and Fiber Technical Support Operations (TSO) Customer Support Analyst at Frontier Communications. Zachary Hudson holds Cybersecurity from Cisco Networking Academy.
I am an accomplished Technical Professional with expertise in Telecommunications as well as providing excellent customer experiences and support. I have a deep understanding of how to bring together understanding to others and provide support for growing products, applications, and changes in the changing world of technology, and internet services. - Add value by leveraging years of technical expertise to customers in understanding technology in both a face-to-face capacity as well remote such as over the phone, chat, email. Technical experience in hardware and software installation. Conveying best practices, strategies, and other recommendations.- Providing information and application support as well boosting customer engagement and bringing higher quality customer satisfaction. Recognized for customer excellence and providing invigorating customer interactions. Utilizing feedback to provide greater solutions exceeding expectations championing out-of-the-box-thinking to maximize and evolve the customer experience and elevate overall service delivery.- Cross-functional expertise in issue resolution, communication, time management, and relationship building. Highly proficient in data analytics and analysis. Works well with other teams to make sure that taking care of the customer is the top priority.
A career timeline built from the work history available for this profile.
Frisco, Texas, United States
Cultivated positive client relationships by actively listening to needs, providing clear explanations of insurance plans, tailored to customer needs, and fostering trust. Provided excellent customer service by responding promptly to telephone calls, emails, and other requests for information. Proficient in insurance software and quoting tools. Generate accurate health plans, compare coverage, and offer personalized recommendations.
Irving, Texas
Support of Fiber telecommunications for customers which included internet, phone, as well as video technical assistance. Setup and support of IP Networks, Routers, and connectivity of Operating Systems (Windows, Macintosh, mobile: iPhone, Android). Maintained high quality levels and kept within KPIs and metrics while providing excellent customer support and service. Worked with other departments including multiple departments including Advanced Technical Support, Network Technicians, Central… Show more Support of Fiber telecommunications for customers which included internet, phone, as well as video technical assistance. Setup and support of IP Networks, Routers, and connectivity of Operating Systems (Windows, Macintosh, mobile: iPhone, Android). Maintained high quality levels and kept within KPIs and metrics while providing excellent customer support and service. Worked with other departments including multiple departments including Advanced Technical Support, Network Technicians, Central Offices, NOCs, and Maintenance Control Groups analyzing and isolating network issues, providing activation support, voice network, data network, video network, or outside plant categories and providing trouble and outage resolution and closeout for customer premise issues. Ability to learn new products, practices, and adapt to new technologies in a rapidly changing technological environment. Helped mentor other beginning TSO agents during their training process and beyond as needed. Worked as point of contact for escalations, and ticket management. Adhered to proper policy, process, and procedure with each customer contact. Assisted and worked in collaboration with software developers, system and field engineers, and other Frontier departments in resolving order fallout. Worked directly with Dispatch Office and Buried Service Wire and field technicians to ensure due dates were met and provide efficient restoration to customer's services. Show less
Irving, Texas
Maintenance and support of Fiber Optic Service (FiOS), Fiber to the Premise (FTTP) telecommunication services for customers that included internet, phone, as well as video. Supported IP Networks, Routers, Protocols, Operating Systems (incl. Windows PC, Macintosh, and mobile: Android, iPhone). Worked with other departments including multiple departments including Network Technicians, Central Offices, NOCs, and Maintenance Control Groups analyzing and isolating network issues, providing… Show more Maintenance and support of Fiber Optic Service (FiOS), Fiber to the Premise (FTTP) telecommunication services for customers that included internet, phone, as well as video. Supported IP Networks, Routers, Protocols, Operating Systems (incl. Windows PC, Macintosh, and mobile: Android, iPhone). Worked with other departments including multiple departments including Network Technicians, Central Offices, NOCs, and Maintenance Control Groups analyzing and isolating network issues, providing activation support, voice network, data network, video network, or outside plant categories and providing trouble resolution and closeout for customer premise issues. Helped mentor other beginning FCSAs during their training process and as a part of a team. Worked as point of contact for escalations, and ticket management. Adhered to proper policy, process, and procedure with each customer contact. Assisted and worked in collaboration with software developers, system and field engineers, and other Verizon departments in resolving order fallout. Worked directly with Fiber Dispatch and field technicians to ensure due dates were met and provide efficient restoration to customer's services. Show less
Courses: Introduction to Cybersecurity Cybersecurity Essentials
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Zachary Hudson is listed as Marketing graduate and technology professional. Aptitude for providing excellent customer experiences and understanding. High level of telecommunications expertise and other industry offerings..
Zachary Hudson is based in Carrollton, Texas, United States.
Zachary Hudson has worked for Ushealth Advisors, Frontier Communications, and Verizon.
You can use AeroLeads to view verified contact signals for Zachary Hudson, including work email, phone, and LinkedIn data when available.
Zachary Hudson holds Cybersecurity from Cisco Networking Academy.
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