Zach Sample Email & Phone Number

Portland, OR, US

Portland, Oregon, United States

BEHCA is a growth stage startup which serves a diverse community including neurodiverse and I/DD individuals through our behaviour and health data tracking and analysis app - with collaboration across care teams and data driven insights setting a new standard in understanding what behaviour is truly communicating. I have the pleasure to join in supporting.

At the intersection of Product, Sales, Marketing, Support and of course - our Customers. Provided strategic direction and tactical execution to our product launches and go-to market strategies. Educate, evangelize and simply care about the problems our customers face and the value they can find in being the best at what they do.

• Led a global, company wide software entitlement (licensing) program and operations overhaul. Managed and launched startup ‘Design’ product market sector. Evangelized subscriber needs and problems across the.
• Orchestrated integrated sales ops and software entitlement solution, empowering every business department and product offering.
• Mobilized the distributed Sales, Development, support and Marketing teams to ‘be better than yesterday’, through company mergers and leadership transitions.
• Pivoted Product, Sales and technical Support teams to meet acute market pains and established 90+% retention rate across public and private customer bases in new Product Market Sector.
• Improved KPIs and expanded company ‘Best in Industry’ customer satisfaction footprint. Responsibilities:
• Strategy: Set overall product strategy for emerging startup market sector and advisor for Support services.

Portland, Oregon Area

• Cultivated a united, global definition of what customer satisfaction looks like and scaled a team & services to exceed expectations during a period of rapid company growth. Transitioned company and highly technical.
• Scaled and managed technical Client Services team ten-fold, locally and across the globe.
• Implemented global ‘Support Portal’ and customer ‘Help’ platforms.
• Reduced first response and resolution times from days to a maximum of 2 hours across all customer channels around the globe, 24/7 and for all industry market divisions.
• Vetted and assessed a range of service solutions against Customer value, company needs and highly technical internal operations – gaining mind share across the organization and rolling out customized solutions with.
• Halved support load per average customer account upon implementation of services. Responsibilities:

Brisbane, Australia

• Managed wide range of technical Water Resources projects – delivering comprehensive solutions to complex problems, on time and for public & private clients alike.Responsibilities:
• Led water quality, construction inspection and ecosystem impact assessment staff and projects.
• Coordinated and performed drainage studies of storm & riverine systems for a variety of commercial and public clients.

• Coordinated design, permitting and regulatory approval of development projects across OR, WA and CA. Responsibilities:
• Facilitated delivery of construction documents for time sensitive projects and priority clients.
• Accountable for all required permit documentation and design team communications for municipal certification.