Zach Sample Email and Phone Number
Portland, OR, US
Zach Sample's Location
Portland, Oregon, United States, United States
Zach Sample's Contact Details
Zach Sample work email
- Valid
- Valid
- Valid
Zach Sample personal email
n/a
Zach Sample phone numbers
About Zach Sample
Empowering customers and staff to succeed with a decade of experience centered around Client Services, Leadership and Product Management. Passion for learning and group stewardship. Lead teams by the ethos of trust, empathy and commitment. Experienced with managing staff and projects across multiple time zones - including international Service, Development and Sales teams.
Zach Sample's Current Company Details
Sunbreak Society
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Director of Operations and IT and Finance
Portland, OR, US
- Website:
- sunbreaksociety.com
- Employees:
- 3
Zach Sample Work Experience Details
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Director Of Operations And It And FinanceSunbreak SocietyPortland, Or, Us
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Director Of Customer Success And OperationsBehca 2021 - PresentPortland, Oregon, United StatesBEHCA is a growth stage startup which serves a diverse community including neurodiverse and I/DD individuals through our behaviour and health data tracking and analysis app - with collaboration across care teams and data driven insights setting a new standard in understanding what behaviour is truly communicating. I have the pleasure to join in supporting the two original founders by taking over all customer related aspects of the business - sales, marketing, training/certification programs, lead/demand generation, SEO and support. -
Global Product Marketing ManagerInnovyze 2019 - 2020At the intersection of Product, Sales, Marketing, Support and of course - our Customers. Provided strategic direction and tactical execution to our product launches and go-to market strategies. Educate, evangelize and simply care about the problems our customers face and the value they can find in being the best at what they do. -
Product Manager / Change LeaderInnovyze 2014 - 2019Led a global, company wide software entitlement (licensing) program and operations overhaul. Managed and launched startup ‘Design’ product market sector. Evangelized subscriber needs and problems across the organization to enable the right solutions to be created, with a sales team that communicates effectively and a services group that addresses a concentrated load of thoughtful conversations. Successes: • Orchestrated integrated sales ops and software entitlement solution, empowering every business department and product offering. • Mobilized the distributed Sales, Development, support and Marketing teams to ‘be better than yesterday’, through company mergers and leadership transitions.• Pivoted Product, Sales and technical Support teams to meet acute market pains and established 90+% retention rate across public and private customer bases in new Product Market Sector. • Improved KPIs and expanded company ‘Best in Industry’ customer satisfaction footprint. Responsibilities: • Strategy: Set overall product strategy for emerging startup market sector and advisor for Support services. • Leadership: Serve as ‘mini-CEO’ for Product, Sales, Ops, Support and Dev groups with ‘no ego’ team atmosphere. • Delivery: Develop product using Agile SCRUM practices with road mapping and resource planning. • Success: Manage market adoption and oversee user experience across market regions and user personas. • Sales Effectiveness: Proactively monitor and advise on sales funnels, targeted accounts and marketing campaigns. • Sales and Dev Ops: ‘De-mystifying’ internal processes and stewarding an organization to exceed high expectations. • Organize: Identify potential obstacles to greater product success & empower team to effectively accommodate change. Tech tools: Trello, Manuscript, Jira, Aha!, Confluence, Kayako, SF CRM/Communities, Google Analytics, MS Office Suite.
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Manager Of Client Services (Global)Xp Solutions 2010 - 2014Portland, Oregon AreaCultivated a united, global definition of what customer satisfaction looks like and scaled a team & services to exceed expectations during a period of rapid company growth. Transitioned company and highly technical user-base to integrated customer success solutions including integrated voice, email, service portal, wiki and self-help services.Successes: • Scaled and managed technical Client Services team ten-fold, locally and across the globe.• Implemented global ‘Support Portal’ and customer ‘Help’ platforms.• Reduced first response and resolution times from days to a maximum of 2 hours across all customer channels around the globe, 24/7 and for all industry market divisions. • Vetted and assessed a range of service solutions against Customer value, company needs and highly technical internal operations – gaining mind share across the organization and rolling out customized solutions with global adoption.• Halved support load per average customer account upon implementation of services. Responsibilities: • Leadership: Managed technical Client Services team including all aspects of staff training, resource planning, technical support communication, marketing/development coordination and support operations organization.• Solutions: Accountable for success of global Support Portal and ‘Help Wiki’ solutions – from hosting to engagement. • Customer Evangelist: Teach classes, present workshops and provide best practices to customer & internal communities.• Sales Support: Lead and equip team to provide technical sales presentations for internal teams and channel partners. • Voice of Customer: Provided market and end user feedback to inside sales, management and development teams.Tech tools: Kayako, Zendesk, Salesforce CRM/Service Cloud/Communities, Jira Service Desk, Confluence, Surveymonkey, Robohelp, Flare, Fogbugz, Google Apps/Analytics, MS Office Suite. -
Project EngineerCardno 2008 - 2010Brisbane, AustraliaManaged wide range of technical Water Resources projects – delivering comprehensive solutions to complex problems, on time and for public & private clients alike.Responsibilities: • Led water quality, construction inspection and ecosystem impact assessment staff and projects.• Coordinated and performed drainage studies of storm & riverine systems for a variety of commercial and public clients. -
Project DesignerCardno Wrg 2007 - 2008Coordinated design, permitting and regulatory approval of development projects across OR, WA and CA. Responsibilities: • Facilitated delivery of construction documents for time sensitive projects and priority clients. • Accountable for all required permit documentation and design team communications for municipal certification.
Zach Sample Skills
Stormwater Management
Leadership
Training
Water Resource Engineering
Software Product Management
Management
Green Infrastructure
Product Management
Customer Service Management
Research
Powerpoint
Sales
Bmp Design
Customer Success
Microsoft Word
Zach Sample Education Details
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Civil Engineering
Frequently Asked Questions about Zach Sample
What company does Zach Sample work for?
Zach Sample works for Sunbreak Society
What is Zach Sample's role at the current company?
Zach Sample's current role is Director of Operations and IT and Finance.
What is Zach Sample's email address?
Zach Sample's email address is za****@****ons.com
What is Zach Sample's direct phone number?
Zach Sample's direct phone number is (888) 554*****
What schools did Zach Sample attend?
Zach Sample attended Valparaiso University.
What skills is Zach Sample known for?
Zach Sample has skills like Stormwater Management, Leadership, Training, Water Resource Engineering, Software Product Management, Management, Green Infrastructure, Product Management, Customer Service Management, Research, Powerpoint, Sales.
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Zachary Sample
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