Zsofia Mate Email & Phone Number

London, United Kingdom

• Handle incoming and outgoing correspondence effectively and professionally
• Respond promptly to incoming calls on busy switchboard, providing requisite information, resolving issues or redirecting callers
• Facilitate meetings for various high-level clientele, including booking meeting rooms and arranging catering
• Liaise regularly with the building management, security, control room, maintenance and housekeeping to ensure the building facilities operate seamlessly
• Produce monthly reports to the estate manager, undertake a selection of administrative and receptionist tasks, performing range of clerical & office management duties

London, United Kingdom

• Performed extensive diary management
• Organised in-house meetings, coordinated events and social occasions for the entire Food & Beverage Department
• Managed the office operations, created standard operating procedure, scheduled rotas, ran employee inductions
• Evaluated employee appraisals, rewarded employees for high performance on behalf of the director
• Controlled stocktake and petty cash
• Managed budget, identified overcharges, negotiated prices with vendors

London, England, United Kingdom

• Handled efficiently guests’ queries and complaints using 5* etiquette
• Built and developed effective relationships channels between Front of House, Housekeeping, Security, Maintenance and Membership Teams, ensuring guests’ requests were resolved instantly and satisfactory
• Maintained and developed customer database, operated switchboard
• Produced daily reports for senior management to assist in the smooth running of operations, and the business as a whole

London, United Kingdom

• Greeted guests and assist them with any enquiries
• Handled complaints and reservation requests via phone and email in a professional manner, managed the bookings of the Private Dining Room, organised seating plan for service
• Prepared daily reports to streamline the running of the business, via executive summary, and issues for senior management to action

London, United Kingdom

• Actively contributed to increase of company’s positive reviews in social media comparing to previous year, by attentive guest handling and efficient response to their feedback & inquiries
• Worked closely with the Membership & Events Manager, getting involved in operational planning, providing administrative support and processing membership applications
• Office admin duties, including monthly inventory control, ordering supplies, setting up meetings and appointments, proofreading documents in readiness for issue or printing, reporting to the General Manager

Budapest, Hungary

• Organized and coordinated company’s product and service visibility at various events & festivals, generating year on year 15-25% new business bookings for catering and corporate functions
• Negotiated with authorities to acquire company’s licenses, liaised with solicitors, regulators and auditors
• Managed complex diaries, arranged travels, including hotel accommodation and flights
• Increased business revenue by creating and implementing new marketing tactics and managing social media activities

Cancún Area, Mexico

manage internal documentation, creating HR materials, handling internal phone calls, admin