⚫ Performed text mining with R language on survey replies data, created dashboards with the ggplot to further deep dive the keywords and geographic measurements, doubled the efficiency of the analysis process of the surveys⚫ Enhanced processes by developing a PDF text keyword scraping program in Python, automatically generating reports as the team leads expected, saving 6+ labor hours per week⚫ Automated dynamic reports to facilitate team leaders’ decision-making via SQL and Python based database; implemented descriptive analytics and developed business intelligence dashboards in Power BI

⚫ Drove efficient analytics and built topline dashboards in Tableau, monitored KPIs of gaming data, empowered daily operations of partner teams to deepen the score of program managers and business operation analysts.⚫ Collaborated with internal business partners, implemented A/B Testing on 30,000 users, and concluded the statistical correlation between game updates strategy and the retention rate.⚫ Delivered extensive research outputs utilizing executive dashboards to the management team, researched market opportunities on product launches, competitor's core competencies analysis, and industry new entrants.

⚫ Verified and troubleshot abnormal data, conducted the quality assurance (QA) of multiple databases stored in MySQL by writing SQL queries, and ensured data accuracy for analytics purposes.⚫ Computed the company’s weekly after-sales service data by utilizing Advanced Excel functions to calculate the key performance indicators such as reaction time.