Zuhayr Tahir Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

• Process an average of 60+ reimbursement requests daily, verifying documentation, ensuring compliance with company policies and regulations, and approving/rejecting accurate disbursement of funds to members.
• Handle escalated email inquiries from members, employing advanced problem-solving techniques to address issues and provide resolutions, ensuring member satisfaction and retention.
• Fulfill diverse roles across departments (Reimbursement/Knowledge Management), effectively managing multiple responsibilities simultaneously, and delivering high-quality results in each function by staying up to date.

Orlando, Florida, United States

• Utilize Asana to streamline and manage Employer Partner migration projects, ensuring seamless coordination among team members, timely completion of tasks, and tracking of project milestones, resulting in efficient.
• Reviewed, wrote, and edited Learning Partner content, evaluating 260+ cards of existing content, and reduced the amount of content by over 80% (a total reduction of 215+ cards), resulting in improved member experience.

Orlando, Florida, United States

• Shared comprehensive and accurate information to a continually growing student population on in-network and out-of-network benefit options.
• Developed a comprehensive and user-friendly Tuition Reimbursement cheat sheet to facilitate the integration of new knowledge and streamline training processes for the entire team, resulting in increased efficiency and.
• Introduced an interactive training model/activity that prioritized engagement and inclusiveness, resulting in near 100% participation and 100% positive reviews from team members and increased comprehension/retention of.

Orlando, Florida, United States

• Create audio/visual content for numerous social media channels to showcase music and engage with fans, resulting in increased social media presence and audience engagement, crossing 1,000,000+ streams on music.

Orlando, Florida Area

• Partnered with cross functional teams to provide assistance to 17,000+ annual program participants, representing over 65+ countries while addressing program participant concerns, resolving issues, and providing.
• Provided crisis management support during the COVID-19 pandemic and the immediate suspension/shutdown of the Disney College Program. Worked on a case-by-case basis with program participants to ensure they had the.

Menomonee Falls, WI

• Optimized directional signs across 5+ Health campuses by adopting a minimum necessary strategy and implementing a cataloging system which streamlined signage to provide clear, concise, and accurate information to.
• Beta tested the hospital's new directional app, ensuring that all functions were operating properly, and reporting any bugs or issues, resulting in improved patient and visitor experience by providing accurate and.

Menomonee Falls, Wisconsin

• Generated media content for multiple radio station pages, collaborating with cross-functional teams to produce engaging social media content, including graphics, videos, and live streams.
• Analyzed social media metrics to identify trends, optimize content, and develop data-driven strategies to improve performance while coordinating with on-air personalities and producers to align content with the.

Orlando, Florida Area

• Managed 1,000+ guests daily for Disney character meet and greets, ensuring each encounter followed Disney’s four keys basics of safety, courtesy, show, and efficiency.
• Maintained character integrity by using storytelling to immerse each guest in the Disney experience.
• Ran an efficient schedule, ensuring that each character gets on and off set on time in order to keep the flow of each venue going at a steady pace and reducing wait times.

Orlando, Florida Area

• Oversaw inbound tracking of Disney Magical Express luggage for 1,000+ rooms on a nightly basis, navigating multiple systems and problem solving the location of missing/late luggage.
• Selected for Disney’s Hurricane Ride out Crew, providing operational support during Hurricane Irma.

Whitewater, Wisconsin

• Collaborated with a team of Resident Assistants to plan and execute various campus events, such as game nights, movie screenings, and volunteer opportunities, to engage and involve students in residence life while.
• Conducted evaluations and collected feedback from attendees to improve future events and enhance the overall campus experience for residents while catering to the diverse interests and needs of the student body.

Bachelor'S Degree, Marketing, Graduate

Dual Degree in Marketing and Journalism at the University of Wisconsin-Whitewater

Associates Of Arts And Sciences, Business Administration And Management, General