Zulema Torres Email & Phone Number

Madrid, Es

Dublín, Irlanda

Dublin

- Performance management career counseling, coaching, performance development, 1 1 s, mentoring - Daily supervision of the assigned team ensuring the highest possible standard of quality and delivery to meet and exceeds Client s SLAs and KPIs - Review and track daily all production and quality metrics, staffing, time sheets, allocation and distribution of tasks and workload across all team - Working within multiple teams across both Accenture and Client teams to execute project deliverables - Promote internal career development for direct reports, and communicate and celebrate success and achievements

Dublin, Ireland

- Review and analyze customer complaints to understand causes of poor customer experience - Assign root cause and identify systemic quality problems - Use data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors - Accurately compare measurements between team, vendors and client partners - Report findings from complaints and call monitoring to the client, internal and vendor teams

Dublin, Ireland

- Working in one of the leading Social Media platforms; supporting clients with product issues and questions- Using excellent communication skills to educate partners and clients on our products and provide feedback and recommendations when necessary- Helping to increase productivity by coaching and mentoring team members- Collaboratively sharing feedback through appropriate channels related to tools, processes or systemic user/product issues in order to improve service and product functionalities- Conduct root cause analysis for escalated requests and collaborate with cross functional teams to drive continuous improvement to process, policy, product or quality in the interest of improving the partner experience- Identify potential risks or issues with project implementations, and proactively drive communication

County Dublin, Ireland

- Assisting customers in the selection and purchase of items- Motivated and driven to achieve goals and targets- Processing cash and card transactions, preparing daily paperwork (opening and closing the till)

Las Palmas, España

Social Intervention:- Evaluating community needs, local people and groups, through Vulnerability and Capacity Assessment method getting a significant increase in healthcare awareness- Project called 'Teleasistencia' with elderly people dealing with different illness associated with the age. This project and your monitoring allow dependent people to live at home with some basic and complementary house help- Restoring Family Links: service based in keeping the families connected united- Intervention in that families with social difficulty - Collection and distribution of foodstuff to people at risk of social exclusionYoung Red Cross: free time, social awareness, environment issues and training projectsEmployment: encouraged, activation and accompanying towards labor integration. Orientation actions, training and intermediation with social impedimentsSocial Exclusion:- Social intervention with prison population organising entertainment and educational activities- Programme to help drug addicts accompanying in the process through the reception the information, making a decisions, detoxing - Support for adults women in situations of vulnerability

County Dublin, Ireland

- Greeting customers and dealing with them and their needs- Preparing food and serving on the till- Helping out in the dining areas, clean and sanitize

County Dublin, Ireland

- Carrying out duties as per instruction of parents- Giving refresher classes and supporting school development- Cooked meals for the entirely family. Snacks and refreshments for the children- Promoting good behaviour by using positive reinforcement method- Organising games, tours and spare time activities for the children

Las Palmas, España

- Provide customer service, in person and over the phone- Process rental and purchase transactions- Filing, data entry, and retrieval of documents- Maintain accurate files and log books- Tasks of recruitment, source and welcoming new staff

Las Palmas, España

- Provided a high level of care to service adult users with Intellectual Disability, with a hight range of mental diseases- Managed the use of documentation and protocols in the institution- Developed activities related to hygiene and food care, socio-health care, psychosocial and communication support techniques- Integrate the dependent people within the centre providing a good training in the Special Employment Centre- Getting new careers to adults in risk of social exclusion

Las Palmas, España

Internship- In charge of training workshops with disable people and their families- Preparing people with disabilities for the competitive work environment - Support labor integration in their work, spare time, sport and entertainment activities- Participation in a programme called 'Adults Solos' (Alone Adults) based on supportive intervention to avoid premature institutionalisation of adults- Developed of a project related in sexual education for adult people with disabilities, suggested by themselves. Interesting initiative for the effective integration in society

Las Palmas, España

Internship- Analysis the education needs, students and their families in a difficult situation of separation between them. Children who had been separated from their parents and they were living in a public boarding school- Design a intervention project with students' families, almost all of them formed by parents with problems associated to early paternity, lack of resources, to live in slums, drugs, among others- Developing this project through different workshops, trying to keep in touch families with students with the aim of getting them closer and eradicating the problems that separate them