Zulema Torres Email & Phone Number

Madrid, ES

Dublín, Irlanda

Dublin

- Performance management career counseling, coaching, performance development, 1 1 s, mentoring - Daily supervision of the assigned team ensuring the highest possible standard of quality and delivery to meet and exceeds Client s SLAs and KPIs - Review and track daily all production and quality metrics, staffing, time sheets, allocation and distribution of.

Dublin, Ireland

- Review and analyze customer complaints to understand causes of poor customer experience - Assign root cause and identify systemic quality problems - Use data from call observations to create quality improvement action plans and drive projects working with team and third-party vendors - Accurately compare measurements between team, vendors and client.

Dublin, Ireland

- Working in one of the leading Social Media platforms; supporting clients with product issues and questions- Using excellent communication skills to educate partners and clients on our products and provide feedback and recommendations when necessary- Helping to increase productivity by coaching and mentoring team members- Collaboratively sharing feedback.

County Dublin, Ireland

- Assisting customers in the selection and purchase of items- Motivated and driven to achieve goals and targets- Processing cash and card transactions, preparing daily paperwork (opening and closing the till)

Las Palmas, España

Social Intervention:- Evaluating community needs, local people and groups, through Vulnerability and Capacity Assessment method getting a significant increase in healthcare awareness- Project called 'Teleasistencia' with elderly people dealing with different illness associated with the age. This project and your monitoring allow dependent people to live at.

County Dublin, Ireland

- Greeting customers and dealing with them and their needs- Preparing food and serving on the till- Helping out in the dining areas, clean and sanitize

County Dublin, Ireland

- Carrying out duties as per instruction of parents- Giving refresher classes and supporting school development- Cooked meals for the entirely family. Snacks and refreshments for the children- Promoting good behaviour by using positive reinforcement method- Organising games, tours and spare time activities for the children

Las Palmas, España

- Provide customer service, in person and over the phone- Process rental and purchase transactions- Filing, data entry, and retrieval of documents- Maintain accurate files and log books- Tasks of recruitment, source and welcoming new staff

Las Palmas, España

- Provided a high level of care to service adult users with Intellectual Disability, with a hight range of mental diseases- Managed the use of documentation and protocols in the institution- Developed activities related to hygiene and food care, socio-health care, psychosocial and communication support techniques- Integrate the dependent people within the.

Las Palmas, España

Internship- In charge of training workshops with disable people and their families- Preparing people with disabilities for the competitive work environment - Support labor integration in their work, spare time, sport and entertainment activities- Participation in a programme called 'Adults Solos' (Alone Adults) based on supportive intervention to avoid.

Las Palmas, España

Internship- Analysis the education needs, students and their families in a difficult situation of separation between them. Children who had been separated from their parents and they were living in a public boarding school- Design a intervention project with students' families, almost all of them formed by parents with problems associated to early.