Zoë Warner Email & Phone Number

Working alongside the business development team, I plan and deliver high-quality bids and proposals to fund new and existing projects. I contribute to bid strategies, document production, and content sign-off. I independently manage submissions to deadlines whilst monitoring and influencing commissioning by participating in pre-market engagement events.I have taken part in RAD's award winning Deaf Awareness Training, and have achieved a Signature Level 1 Award in BSL.

Leeds, England, United Kingdom

During my time at bcausam, I helped small to medium sized charities and good causes across the whole fundraising journey. I worked as a key contact with various third-sector organisations across multiple industries, directly liaising with CEOs and senior management. Within the first year of my third sector career, I successfully secured multiple four- and five-figure grants. My role involved conducting detailed prospect research, writing bids and cases for support, developing impact reports, and learning about the current climate in Trusts and Foundations fundraising.

Ripon, England, United Kingdom

Responsible for the Customer Service department. Carrying out BAU tasks of responding to pupil enquiries via multiple channels alongside management duties. Acting as authority on complex complaint resolution, running weekly interdepartmental meetings, regularly reporting on KPIs to CEO and other department heads, innovating new projects, authoring documentation for multiple processes, and overseeing a decrease in pupil complaints and a rise in TrustPilot star rating since taking on the role.

Ripon, England, United Kingdom

Taking pupil bookings for driving lessons over the phone. Dealing with both inbound and outbound leads. Data entry and processing card payments.

Leeds, England, United Kingdom

Mentoring and assisting new staff within the Member Services team alongside responding directly to customers via multiple digital channels. Responsible for initial escalation of complaints, authorising monetary gestures of goodwill applied to customer accounts, and assisting advisors with general queries and concerns.

Leeds

Assisting customers through direct voice and non-voice channels for the country’s largest gym chain. Responsibilities included using customer service skills, managing conflict and complaints, meeting KPIs, and setting up and explaining direct debit agreements.

Leeds, England, United Kingdom

Assisting in the running of Mobile Testing Units for Covid-19 on behalf of the Department of Health and Social Care. Explaining PCR tests to subjects, traffic control, assembling awning, and following procedures for safely donning and doffing PPE.

Worcester, United Kingdom

Selling theatre tickets to customers in person and over the phone. Responsibilities included taking card and cash payments, resetting daily cash float, and using booking system software. Experience working on the bar for busy shows at the theatre.

Worcester, England, United Kingdom

Performance role involving direct contact with the public to promote the Worcester Festival as ‘Percy the Peacock’ or his ‘handler’, predominantly interacting with children and families.

Bachelor Of Arts - Ba (Hons), Linguistics And Phonetics, First Class Honours

Activities and Societies: Feminist Society Treasurer 2018/19, Course Rep 2019/20Dissertation title: Is Scots being appropriated?.

Education record

Activities and Societies: Member of Performing Arts Academy, featured in productions of Faustus and Oh! What a Lovely War.A-Levels: Drama.