Alxzyndria Robillard Email & Phone Number

-Annotate and transcribe audio data with precision, supporting language model training.-Apply linguistic expertise to analyze spoken language patterns, enhancing speech recognition accuracy.-Conduct quality checks on annotated data to ensure consistency and adherence to project standards.-Collaborate with machine learning teams to optimize speech model performance.-Maintain confidentiality and accuracy in managing large speech datasets for AI development.

-Demonstrate expertise in sales and service, educating clients on digital banking channels such as online, mobile, and ATMs.-Act as branch subject matter expert, adapting to various roles based on coverage needs while maintaining a positive, customer-first attitude.-Proactively engaged with clients on the bank floor to identify sales and service needs, converting inquiries into referrals or sales.-Deliver exceptional customer service by resolving account issues, responding to inquiries, and ensuring client satisfaction through follow-ups.-Utilize digital tools and marketing resources to present financial solutions, demonstrating knowledge of bank products and services.-Ensure compliance with Citibank policies while executing financial transactions, balancing drawers, and maintaining operational excellence.

Berkeley, California, United States

-Grow repeat business and increased member satisfaction from 80 to 93% while achieving monthly goals of 40 new membership acquisitions.-Optimize internal procedures by creating a sales performance tracker resulting in team adoption, implementation and a 90% quote rate increase. -Generate new leads by cold calling, networking, booking appointments, and using CRM software to create member profiles and quotes for Smart Home sales. -Quickly build rapport with members while increasing Smart Home sales revenue by $15,000 within the first three months.-Provide exceptional customer service while troubleshooting and offering resources to simplify and guide members through complex DMV transactions.

Remote

-Owned web design, marketing, SEO, subscription sales, and analytics while maintaining a robust pipeline.-Used SaaS platforms and project management software to maintain student documentation and administrative materials. -Created YouTube content resulting in over 100K overall views within 6 months.-Achieved a 98% conversion rate by creating digital marketing content including demo videos and orchestrating live demo sessions for prospective customers.-Created and taught uniquely individualized relevant curricula and online educational content while providing strategies and techniques for rapid language proficiency for students of all ages.

Alameda, California, United States

-Delivered exceptional daily customer support to 50-200 customers, while leveraging cross selling tactics. -Supervised operations of 3-6 employees while providing customer service and sales training. -Recruited and interviewed candidates with the leadership team to determine cultural fit.-Ensured compliance with health and safety standards and passed all audits and inspections.

San Francisco Bay Area

-Taught Mandarin to students ages 16mo-5yrs through object association, storytelling, and the implementation of collaboratively generated curriculums. -Worked collaboratively with teachers and the site manager to develop Reggio Emilia based curriculums for students focusing on holidays, seasons, and local San Francisco explorations. -Held parent teacher conferences addressing students development, progress, and challenges. -Documented students learning capabilities and managed student information system (google suite).-Maintained comprehensive documentation of students development, achievements, and interests to generate seasonal curriculums.-Developed and taught art lessons for students ages 16mo-5yrs.-Facilitated cross collaborative communications with teachers to assess students development and learning milestones.

Nanjing + Hangzhou, China

-Recruited students through onboarding interviews and determined their learning subscription plans.-Curriculum mapping for 800+ students based on individual language assessments. -Assigned students to teachers who fit their interview profiles to ensure their progress and development. -Taught English grammar, reading, writing, speaking, and various subjects in English such as Fine Arts, Philosophy, Political Science, Science, and History.

Associate'S Degree, Fine/Studio Arts, General

Immersion, Philosophy

Hsk 5, Mandarin