Úna Race Email & Phone Number

Glasgow, Gb

I specialize in advising, crafting, and evaluating dog training and behaviour content, guaranteeing that our core messages and initiatives are firmly grounded in evidence-based practices. In addition, I design and execute ongoing educational development programs in collaboration with external partners and stakeholders.Key roles include:- Creating and refining educational material focused on dog behaviour and training.- Providing behaviour input into consultations or policy discussions in collaboration with other teams.- Crafting, refining, and presenting comprehensive professional development resources for external partners, featuring a wide array of delivery methods, including online modules, lectures, seminars, and hands-on practical sessions.Highlights include:- Providing module support and lecturing at Edinburgh Napier University- Led the strategic development and effective execution of the conference "The Key to Success: Emotion and Behaviour for Dog Care Professionals" in 2023. - Aiding dog care professionals and educational institutions by providing valuable educational experiences, materials and resources including Newcastle University, The Pet Industry Federation (PIF) and Oscar Kilo 9: Wellbeing and trauma support dogs.

In this role, I championed Dogs Trust's mission among key audience segments. I provided top-tier customer support, with a special emphasis on potential and current legacy donors. My responsibilities encompassed organising supporter events at our rehoming centres throughout the year and actively contributing to the planning and participation in national events.Key roles included:- Conducting informative and engaging sessions to impart knowledge and insights through talks, presentations, and guided tours.- Engaging with individuals to encourage and facilitate their commitment to leave a lasting legacy by including our organization in their wills or estate plans.- Raising awareness and uptake of the Canine Care Card Service through building relationships with key stakeholders.- Providing empathetic support to donors who wish to honour the memory of their loved ones through meaningful contributions.- Professionally coordinating and executing a wide range of events, ensuring seamless planning, logistics, and execution to create memorable and successful experiences for supporters.

Experience in a variety of roles including: Confluence & Jira proficiency - Wordpress updates & management - Proofreading and editing content - Managing invoices & payments - Managing outsourcing activities - Controlling inbound & outbound calls - Managing teams appointments - Business development - CRM

Glasgow, United Kingdom

HR responsibilities - Branding direction and focus - Events management - Day to day operations management - Supplier liaison - Menu development - Establishing a community focused social enterprise - Business strategy development - Establishing and maintaining rigorous coffee and tea serving standards

Glasgow, United Kingdom

Lead server - Communicating with a small team - General front of house duties - Encouraging regulars & building a core customer base - Establishing brand standards & ensuring all staff maintain them

Scotland

Efficient & effective teamwork in a high pressure environment - Counter service - Independent running of retail area - Training staff - Customer safety & security awareness - Advising customers on new products - Up-selling & meeting sales targets

Glasgow, United Kingdom

Hosting whisky club nights - Implementing a new concept in the restaurant - Bespoke events & banqueting experience - Assisting in creative planning & promotion

Glasgow, United Kingdom

Rota scheduling & business forecasts - Stock ordering & supplier liaison - Business promotion - Team training & motivation - Posios system experience - Establishing & monitoring procedures and standards of practice - Communicating efficiently & effectively in a multilingual environment - Key holder responsibilities

Glasgow, United Kingdom

Meeting sales targets - Shift leader responsibility - Experience in a 5 Star restaurant - Hostess experience - Handling complaints - Refined food & beverage knowledge including wines & whisky - Enhanced hospitality experience - Interacting with international clientele - Micros system experience - Extensive brand standards training

Coleraine, Northern Ireland

Experience in a variety of roles including bar experience & refined customer service

Coleraine, Northern Ireland

Experience in a variety of roles including kitchen porter & front of house duties

Ba/Bsc (Honours) Open Degree

Course Structure (Part-Time Distance Learning): - Chemistry: essential concepts - Practical science: biology and health - Human biology.

Pro Dog Trainer, Geek And Genius

Ilm Level 3 Certificate Leadership & Management

Master Of Arts (Ma), Business And Management, 2:1

Course Structure: - Strategy - International Strategy - Strategic Marketing - Digital Marketing Strategy - Services Marketing - Advances.

Diploma In Canine Behaviour

Course Structure: - Evolution - Canine Character and Personality - The Physical Needs of the Dog - The Emotional Needs of the Dog.