Łukasz Wojda Email and Phone Number

* developing customer listening strategy, VoC planning, designing and organizing customer feedback surveys (relational, transactional, targeted), incl.: satisfaction, loyalty, customer experience and reputation, quantitative (phone, online), qualitative, web opinion monitoring* statistical data analysis, business intelligence, data integration and processing, preparing business conclusions and recommendations* communicating research results to recipients (various levels: from C-suite to front-line), catalyzing quality improvements (incl. cross-functional), customer journey mapping* building customer-centric culture (internal & external communication, promoting best practices, building customer-centric culture, employee trainings)