Alexander Gusev Email and Phone Number

Department of Telecommunications and Infrastructure SolutionsIn addition to the duties of a leading presale engineer: • Managing the team that supports presale projects on telecommunication and contact centre• Task allocation and goal planning• Collaboration with Telecom vendors and distributors• Maintaining a long-term relationship with customers as a Sales Manager

• Working with large customers at the presale and implementation phases• Architecture development for telecommunication solutions and contact centres based on Avaya, Nice, Verint• Preparation of BoM, technical descriptions, sales and technical customer-facing presentations, following solution implementation• Configuration and maintenance of Avaya IP Office hardware line• Collaboration with major telecom vendors• Technical consulting for sales account managers• Support for the license ordering/activation process in Avaya systems• Updating of APSS and APDS certificates

• Preparation/correction of technical specifications and BoMs• Customer-facing technical presentations • Preparation of technical justifications for Telecom solutions• Avaya IP Office PBX installation, programming, cross-linking, commissioning.• Technical support and troubleshooting of installed Avaya PBXs • More than 80 installed Avaya PBXs, including more than 15 contact centers based on Avaya CCC and Avaya CCR