孙东明 Email and Phone Number

1. Customer satisfaction and customer relationship management, and quality complaint handlingMonitor the data of customer complaints, 0km PPM, 3 mis IPTV and other external indicators and push forward the improvement plan; Lead the 8D completion of customer complaint;2. Establish, execute and maintain IATF16949 quality systemFully responsible for the company's internal quality management system; Establish transparent, easy to read, easy to access a paperless access system, authorization access, not misused. Successfully complete internal audit, management review and audit from third parties.3. Manage engineers and laboratory personnel, assign responsibilities and control cost budgetGoal setting, performance evaluation and face-to-face communication and feedback to help them understand the deficiencies and improve performance. Subordinates career development, planning. Establish and monitor the department's cost budget and implementation.4. In-plant quality management, including quality control and assurance, quality related continuous improvementDevelop a series of quality activities aimed at quality core tools and problem solving methods to promote product quality. Allocate quality resources to cover all manufacturing processes. Promote quality related continuous improvement, promote customer satisfaction and the acquisition and provision of required resources.5. Quality assurance of new product and new process developmentEnrich the team's professional knowledge of products and process, improve the ability of personal identification of risks, and establish corresponding quality control points to monitor and guarantee product quality.6. Supplier managementWork with purchasing to develop and monitor all phases of supplier APQP to ensure new product introduction. Regularly review the supplier manufacturing system and monitor internal indicators to ensure that the products meet quality requirements.

Lean production, 6 sigma roll out, set up projects to meet the target of savingExternal training and as internal trainer to roll out the lean/six sigma. lean master certification and six sigma black belt certification through many related projects;American cross-brothers factory study and exchange experience;

1. Served as the process quality supervisor, responsible for all process quality control planning, promotion and ensuring product quality;2. Improve process capability by calculating PPK of key features; (machining workshop);3. Establish, execute and maintain ISO9001 quality system, complete internal audit, management review and audit from third party;4. Facing customers, maintaining customer relationships and dealing with customer complaints;