Jasmine Chen

Jasmine Chen Email and Phone Number

Operation Manager @ Trip.com
Shanghai, China
Jasmine Chen's Location
Changning District, Shanghai, China, China
Jasmine Chen's Contact Details

Jasmine Chen work email

Jasmine Chen personal email

n/a
About Jasmine Chen

Currently overseeing Americas & MEA countries

Jasmine Chen's Current Company Details
Trip.com

Trip.Com

View
Operation Manager
Shanghai, China
Website:
trip.com
Employees:
1141
Jasmine Chen Work Experience Details
  • Trip.Com
    Operation Manager
    Trip.Com
    Shanghai, China
  • Trip.Com
    Senior Market Manager
    Trip.Com Feb 2023 - Present
    中国 上海市
  • Trip.Com
    Market Manager
    Trip.Com May 2020 - Present
    Shanghai
    ● Team overview: The team was established in January 2020. Took over soon after overseas outbreaks first broke out, and rebuilt the team from scratch. The team expanded from 6 to 22 members within 2 years, and the market expanded from the Middle East and Africa, to Middle East and Africa, Europe and Southeast Asia.● Performance: The initial purpose of this team was new partnership (acquisition), contracted 2000+ hotels in 2020 and won “2020 Acquisition Awards”; by end of July 2021, achieved… Show more ● Team overview: The team was established in January 2020. Took over soon after overseas outbreaks first broke out, and rebuilt the team from scratch. The team expanded from 6 to 22 members within 2 years, and the market expanded from the Middle East and Africa, to Middle East and Africa, Europe and Southeast Asia.● Performance: The initial purpose of this team was new partnership (acquisition), contracted 2000+ hotels in 2020 and won “2020 Acquisition Awards”; by end of July 2021, achieved yearly goal with contracting 1800+ hotels. Successfully completed the function conversion from acquisition to maintenance by the end of 2021, and still remain higher efficacy than other teams.● Management: Built up new team structure, assigned markets for each Market Managers, determined assessment plans and indicators. Established comprehensive new member training schedule and standardized working procedures, which are also promoted to all overseas teams.● Data Analysis: Output BD performance with multiple data tools (SQL/dashboard/auto report), also customers’ behavior data tracking, and team performance monitoring, and gave real-time and effective solution after combining all the data. Conducting weekly/quarterly data review to help BD locate issues and dig more market breakthroughs.● Product Related: Proposed and followed up a variety of tools and system function, which could improve work efficiency. Price generation improved efficiency by 25% and the telecom system improved by 30% Show less
  • Trip.Com
    Market Manager
    Trip.Com Aug 2019 - Apr 2020
    Shanghai
    ● Performance: Pickups YOY of Miami increased dramatically from 4% to 80% within 3 months, and remained 80%+ each month. Overall monthly completion was 130%● Business Development: Handling both chain hotels and individual hotels in Miami and Texas, including Hilton, IHG, Marriott (FIT deal), and Charles Group Hotels, South Beach hotels (newly-cooperated local chains)● Customer Relationship: Regularly data review with clients and negotiated for promotion deals or implemented marketing… Show more ● Performance: Pickups YOY of Miami increased dramatically from 4% to 80% within 3 months, and remained 80%+ each month. Overall monthly completion was 130%● Business Development: Handling both chain hotels and individual hotels in Miami and Texas, including Hilton, IHG, Marriott (FIT deal), and Charles Group Hotels, South Beach hotels (newly-cooperated local chains)● Customer Relationship: Regularly data review with clients and negotiated for promotion deals or implemented marketing activities to stimulate production. Show less
  • Trip.Com
    Operation Manager
    Trip.Com Apr 2017 - Jul 2019
    Shanghai City, China
    ● Leadership: Determined internal operation strategies, split team and individual (7 members) targets. Efficiently support the business team (15 BD), completion ratio was 95%+ within 1 day and the error ratio was less than 3%● Data Analysis: Mainly focuses on target completion data, including monthly report of production and holiday inventories/prices monitoring. In-depth mining of difficulties and opportunities, and provided effective solutions.● Product Related:Proposed new function –… Show more ● Leadership: Determined internal operation strategies, split team and individual (7 members) targets. Efficiently support the business team (15 BD), completion ratio was 95%+ within 1 day and the error ratio was less than 3%● Data Analysis: Mainly focuses on target completion data, including monthly report of production and holiday inventories/prices monitoring. In-depth mining of difficulties and opportunities, and provided effective solutions.● Product Related:Proposed new function – Channel managers pre-tax, and participated multiple vital projects includes tax, Head properties and medals, etc.● Internal Training: Established comprehensive new member training schedule and assigned lectures to give 1 to 1 training; Monthly training for all members to enhance both business and operation knowledge. ● Business Development: Handling the Central and South American market while leading the operation team, and contracted 400+ hotels with 4 months. Production YOY was 220%+ Show less
  • 高顿教育
    Program Mt
    高顿教育 Mar 2016 - Mar 2017
    Shanghai
    ● Work as sales in the first 4 months, and became Top sales in the second month.● Work as PM since 5th month, and developed 3 new programs based on different students including Business English, question bank and New ACCA-F1 class.● Regular sales training

Jasmine Chen Education Details

  • 上海海洋大学
    上海海洋大学
    International Marketing

Frequently Asked Questions about Jasmine Chen

What company does Jasmine Chen work for?

Jasmine Chen works for Trip.com

What is Jasmine Chen's role at the current company?

Jasmine Chen's current role is Operation Manager.

What is Jasmine Chen's email address?

Jasmine Chen's email address is ja****@****rip.com

What schools did Jasmine Chen attend?

Jasmine Chen attended 上海海洋大学.

Who are Jasmine Chen's colleagues?

Jasmine Chen's colleagues are Wilson H., Arianna Vivarelli, Xiangyu Li, Marshall Guo, Jingxuan Li, Alyssa Marie Narvadez, Pavel Qiu.

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