奥田宏樹 Email & Phone Number

日本 東京

Key Responsibilities:1. Bridging Stores and Repairs: - Acted as the primary link between stores and repair centers, ensuring smooth repair procedures. - Ensured compliance with CELINE quality standards, including proper product storage in stores. - Monitored repair timelines at both store and repair center levels. - Developed strong relationships with local repair centers, overseeing repairs to meet CELINE quality standards. - Functioned as a conduit, relaying store feedback to the central after-sales team for continuous product improvement.2. Enhancing Operational Efficiency: - Provided stores with necessary procedures, tools, and training materials, including quality updates. - Collaborated closely with global After-Sales & Quality teams to elevate customer service and quality. - Assisted in introducing new services to enhance client satisfaction.3. Leading Project Initiatives: - Managed regional projects, ensuring clear understanding and acceptance at the store level. - Supported the establishment of new processes and methods, aiding stores in Japan. - Facilitated the transition to new after-sales systems and the implementation of special after-sales events. - Collaborated with Training teams to design and implement After-Sales training programs, emphasizing teamwork.4. Team Management: - Supervised a team of 3 After Sales & Quality Coordinators, ensuring their progress and providing support.Notable Achievements:- Streamlined after-sales processes, resulting in reduced repair times and adherence to CELINE quality standards.- Played a pivotal role in introducing new services to enhance client satisfaction.- Successfully guided the transition to new after-sales systems and events, ensuring a smooth adoption process.- Led the development of training programs that contributed to product and service enhancement.

日本 東京

• Launched a collaborative project for nylon inspection with a Japanese nylon supplier from scratch in cooperation with HQ in Italy.• Instructed the supplier to implement Moncler quality control procedures and quality standards in their inspection process.• Supervised supplier inspection quality, product quality and delivery schedules• Analysed qualities for production and inspection and discussed improvement with the supplier.• Collaborated with the supplier down to the operational level to achieve better quality performance, shorten delivery lead time and solve other relating issues and conflicts.• Supported HQ in purchasing and negotiations with suppliers.

日本 東京

Quality Control & Aftersales • In charge of Quality Control, Repair Operations and Customer Support• Responded to customer calls regarding qualities and repair.• Arranged outsourcing to repair vendors and instructed how to fix it according to customer request• Provided sales staff with technical support for handling goods and responding to technical inquiry from customers• Evaluate all prototypes and materials inspecting physical characteristic, color fastness, durability and many aspects relating to bag production and leather materials.• Proposed and executed necessary actions to solve quality issues based on feedback from customers and stores• Revised the CS/QC Service Manual and Repair process guide manual.Development and Bulk Production Control • Worked closely with Design and Marketing for prototypes balancing cost, design, and quality• Supervised the costing process to achieve the best possible cost throughout the creation process• Planned production schedules based on the forecasted demand in collaboration with internal and external stakeholders.• Communicated with 30+Supplier for finished products, raw materials, and accessories.• Undertook necessary actions for cost reduction including both internal approaches and external negotiations with suppliers • Played a leadership role in the team that was engaged in more than over 1000 SKU products per season

日本 東京

【会社概要】 イタリアの革靴 BUTTERO 製品の輸入販売、国内生産ライセンス品販売http://www.buttero.jp/【職務内容】国内ライセンス事業責任者（企画・生産管理・在庫管理・コスト管理、卸営業）○本国 HQ とコミュニケーションライセンス製品のアプルーバル取得本国より仕入れる材料（革）の品質改善、オペレーション改善のリクエスト・クレーム○商品企画新商品企画（卸向け展示会・直営店別注・大口卸向け企画提案。年間合計約 30 型）工場へのサンプル発注・修正指示リサーチ（新素材・新規生産工場）○生産管理発注・納期管理材料・副資材発注、在庫管理コスト管理・在庫管理売上データ分析・在庫推移予測○卸向営業・海外営業年２回の展示会による卸売営業と期中フォロー大手セレクトショップ等との別注商品企画提案営業海外営業（海外展示会出展 CAPSULE（アメリカ・ニューヨーク） http://capsuleshow.com/ ）【実績】2016 年直営店舗売上 17％アップ（前年比）・利益率 7％アップ（前年比）「多品目・多在庫・低利益率」卸売主体から「小品目・小在庫・高利益率」直接販売中心へのシフトを測る生産工場との直接取引を増やし原価率ダウン