吴寒寒 Email & Phone Number

Shenzhen

 Estabilish and maintain good relationship with existing customer. Create long term beneficial relationships as well as enhance customer’s usage and value on the platform, engage customer to adopt additonal financing/payment protection service and sofeware solution in system.  Identify potential opportunities to develop new customer business, take proactive approach to connect with customer by phone/email, offer quality products and solution to customer based on their requirement.  Good performance, 95% completed the 2015 sales target. And 200% completed in Q1 2016 about the sales target. 2016 Q1-top sales.  Signed 60 million & 50 million deal for our financial service  Mainly responsible for the area of south China and Taiwan with the customers of apparel, footwear and retail Brands.

Shenzhen

Customer Service Specialist1. Answer and manage Customers’ queries and complaints over phone calls (Mandarin, Cantonese and English) as well through e-mails, ensure to deliver high quality of customer service to clients; 2. Resolve client’s problems timely and effectively;3. Play as a good communicator with various internal departments and our partners;3. Share cases and resolutions with teammates periodically;4. Having better and deeper knowledges about supply chain management.

Shenzhen

 Response the inquiry of price and space booking status from forwarder. Arrange shipping date and space for goods, receive supplement from customers, make delivery order through company's system according to the information receiving from customers. Check and rectify the documents. Participate in coordination with customers under some emergent circumstances. Send reports to worldwide documentation centers. Follow up the work of Geneva headquarter.

Mba, Mba

Civil Engineering