Sr. It Service Officer It Helpdesk Infra
CurrentBekaert is a world market and technology leader in steel wire transformation and steel cord technologies. It is the preferred supplier of steel wire products and solutions. Bekaert (Euronext Brussels: BEKB) was established in 1880 and is a global company with approximately 30 000 employees worldwide, Customers in over 120 countries and in all markets and sectors. Combined sales in 2018 about € 4.5 billion.2008-3~2012-12Bekaert Technology & Engineering (Jiangyin) Co.Ltd IT Engineer1) helpdesk of company daily work2) IT skill training of users3) about IT hardware and software purchase4) according global X+1 planning write IT budget 5) write SOP of IT 6) to cope emergency case of Jiangyin IT data center7) IT project assist8) IT cost share and analysis2012-1~nowSr. IT Service Officer IT Helpdesk Infra1. Lead Service Centre a team to provide high quality and reliable supports (SLA)2. Support 17 China sites, with approximately 12,000 employees3. Service desk procedure and SOP4. Remote support North Asia all BEKAERT sites5. all accounts and access rights management6. communicate with users ,provide professional IT support to VIP7. follow up global policy to assist projects implementation8. communicate with IT service vendor (HCL/TCS/Proximus ) to resolve urgent case9. built IT knowledge database on SharePoint10. Security Audit of China all sites for IT parts, To build procedures ,training Local IT and follow up global Policy according ISO 27000 , Lead IT Team improve awareness of security unceasing.Achievements in Bekaert:• Jiangyin local internet solution • Service desk procedure and SOP, Knowledge base build• Taicang new plant cabling project• BOS server migration of North Asia sites• Skype upgrade to Teams in North Asia sites • Design workstations upgrade to Win10 in Security LAN • VPN migration to MFA• Monitoring and provide reports for China sites network• Assist to global projects of IT
