Customer Service Department Customer Service Accounting Manager
Lemobile Information Technology (Beijing) Co., Ltd
Beijing City, China
Main Responsibilities:• Manage and analyze the service charge. Key Achievement:• Build up the accounting standard, make the process and confirm the checking rule. Improve the operation’s accuracy and timeliness.• Participate in the design of customer service system for the service charge function. Improve the operation’s professionalization.• Beginning of the month, check and analyze the service charge. (The service providers reached to 142, and the service orders reached to 143,258 lines.) The middle of the month, issue service charge confirmation and answer questions for the service providers, check and review the payment documents, make payment application and follow up all of the payment process timely and efficiently. The end of the month, report the payment status. Analyze and estimate the service charge for the coming months.• Monitor and analyze the service operation issue and feedback the related person timely. Improve the service standardized management and control cost. • Analyze and issue the accurate service charge report monthly and annually.• Assist with my director to handle the other assigned work.