1. Act as order coordinator to work with cross functional teams, including sales, customer service, supply chain, legal, finance, customs and logistics, to handle problem solving in daily order fulfillment.2. Give business guidance to customer service team, monitor CSR performance and work with CSR leader on resource arrangement and order fulfillment metrics improvement;3. Lead compliance management in Greater China, such as SOX control;4. On behalf of Greater China Commercial Team to lead/join multiple projects, for supporting process optimization and business growth.

1. People Management2. Customer service level improvement and productivity increase3. Support each SBU on problem solving

1. Greater China Demand Planning2. DF accuracy analysis and improvement3. Work with Sales & Marketing, Regional Product Manager and supply chain on demand monitoring

1. Daily trouble shooting both in order fulfillment process and SAP system2. Train new sales and CSRs3. New business process design

1. Daily Order Fulfillment2. Kept good relationship with customers