> Follow the strategies of DLR, setup new business relationship with strategic customers based in Japan.>Management team activities related to customer on boarding, order fulfillment, cargo delivery, product applications and other commercial or technical issues.>Customer relationship management (CRM) activities including regular customer engagement, periodic customer visits to closely understand customer’s requirements, improvement of customer satisfaction, managing/developing sustainability of the strategic customers. >Key member of Suzhou Facility Setup Project team. Follow up the security Products project, gather and analyze business model information, resource data, logistic process, tax policies, to help establish an independent and suitable business model for Suzhou site, and also the corresponding standard document system.>As an additional role, continuously maintain and optimize the security procedures, help create the BCP System of Suzhou site and keep good record of BCP activities.>Coach and train team member.

>Manage customer orders from placement to invoicing, through multiple channels, including phone, fax, EDI, Email, PICK UP SHEET and website to ensure 100% customer satisfaction.>Provide customer support for pre order activities which contains availability, new item creation, Purchase in advance.>Manage customer orders processing, take charge of order receiving and order entry, provide promise dates; follow up materials delivery and manufacture schedules, review Logistic paperwork and support logistic process, collaboration with supply chain and operations and other various functions to fulfill customer orders. Ensure customer satisfaction by routinely communicating order status details to customers. Escalating quires if appropriate. >Lead return process, support Finance to settle down AR issue, manage credit note & premium cost.>Waterfall chart analysis to review customer orders and forecast trend, effectively feedback accurate information to related department internally; Inventory analysis and control to avoid obsolete material.>Work with Sales/PM to process new customer onboarding and data base input, track new project process, support new samples shipments and logistic process set up.>Existing customers data collection and analysis, list the details of customers’ orders type, general requirement, business process and shipping request.>Coach and train team member.

>Take lead in potential Japanese customer development,qualification, pre-sales activities including communicating withtechnical team of customer, collecting voice of customer(VOC)information to influence product design, quality standarddiscussion and sample building ,> Assist customer audit , work with cross function team to resolvecustomer complaints.Present Customer: SANYO, Canon, Panasonic, Fujitsju etc.>New Flex-Rigid research for European and American customers. Example: Siemens, Schneider

>Project management for key accounts. A combination role of R&D and customer service. >Lead technical consulting and new product development. Assistcustomer audits. Lead the activities of customer review, qualification of Japanese customers.> Resolve complaints from Japanese customers and tackle Internal process problems. >Lead product failure analysis and product improvements.Example: Seagate& WD HDD, Phillips TV, Motorola Set-up Box, Sharp, SONY, Panasonic, Toshiba