Celia Ma Email & Phone Number

Guangzhou, Guangdong, China

1、Manage full spectrum of marketing function including budget control, system formulation, policy setting and brand building for our retail stores;2、Propose detailed marketing plan with sales target, follow up analysis and initiation for business growth;3、Map out detailed execution plans and follow through to ensure smooth operation, target achievement as well as compliance with company policies, guidelines and budgets;4、Work closely with internal and external parties for product development and sales promotion programs implementation and to ensure the programs generate expected result;5、Conduct market research, market analysis and product development briefs;6、Involve in product category management from product idea development, product launch support to product sales mix analysis and product quality tracking;7、Prepare launch plan for new product category and festival promotion;8、Work closely with advertising agency / in house advertising department on creative development;9、Prepare financial analysis for each campaign before official launch and manage its performance;10、Explore joint promotion opportunities for the brand.

Madrid

Specially responsible for the reception of international VIP guests, especially the development of key markets in Asia and large customers, focusing on the Chinese market and successfully opening up a number of large corporate customers. Review the information of star guests and contact each department to design a unique check-in plan according to the needs of the guests, handle incidents of important guests on behalf of the general manager, contact and assist each department to provide good customer service, and establish and maintain good customers with the majority of guests Relations to achieve maximum customer satisfaction. Analyze the main target customers and service expectations of the hotel, and through understanding the customers’ business problems and concerns, serve them and provide better business solutions, organize and plan hotel-related marketing activities. Responsible for the implementation and management of the hotel’s daily sales work, do a good job in customer development and maintenance, and ensure that the implementation of hotel sales work can increase the hotel’s revenue. Cooperate with the marketing department to participate and be responsible for the operation of new media, do a good job in brand promotion and promotion, be responsible for the reception and visits of major customers, guide investors to understand the group’s culture, development prospects, and advantages, and evaluate the hotel development project as The hotel creates greater economic benefits. Participate in departmental meetings to conduct in-depth industry analysis and data research, and conduct data research in terms of development trends and hotel industry development levels based on the information provided and the information mastered by market development. Establish and strengthen relationships with existing and new customers to enable future bookings. Activities include sales visits, entertainment programs, FAM trips, trade shows and more.

Madrid Area, Spain

 Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Focuses sales efforts by studying existing and potential volume of dealers. Recommends changes in products, service, and policy by evaluating results and competitive developments. Contributes to team effort by accomplishing related results as needed

Pozuelo De Alarcón Area, Spain

 Coordination and management of the 12 branches in Spain  Procurement, pricing , negotiations with the supplier  Quality control of product and testing Course of the functioning of the business process, and in order to customer orders, which are based on the tracking of products (services) operation flow and to oversee the implementation of orders of professionals, is the enterprise to carry out its operations, especially the foreign trade industry

China- Guangzhou

 Attend to special guests (e.g. VIPs) and answer their inquiries, Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) Provide solutions to customers' issues or concerns  logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention Review arrival lists to welcome guests Provide information about amenities, area and venues and promote services

Master'S Degree, Gestión Y Dirección De Marketing Global Y Nuevos Mercados, Notable

Grado En Turismo, 旅遊