Units to provide customer resources, to product introduction of life insurance products, customers, answer questions raised in the customer agrees to accept the products at the same time online customer information input, generate the insurance policy, and submitted online customer location city, by the local agency is responsible for the printing and distribution policy (approached - medium - production - selling point - to demand analysisWorking performance: 10/11/12 (2012) for three… Show more Units to provide customer resources, to product introduction of life insurance products, customers, answer questions raised in the customer agrees to accept the products at the same time online customer information input, generate the insurance policy, and submitted online customer location city, by the local agency is responsible for the printing and distribution policy (approached - medium - production - selling point - to demand analysisWorking performance: 10/11/12 (2012) for three months in a row won the second prize in the rookie challenge; In office I mean monthly plan yield rate was 82%, the team on a plan of monthly average rate of 61%, 21% above individual performance team performance; Among them, in January 2013, 100% achieve monthly target as planned Show less

Customer service representatives have no legal power to solve the problem, through to complaints ZhuanXi, the post processing: customer dissatisfaction with mobile acceptance process, poor customer service representative service or accepts the business error caused by upgrade complaints or complaints to timely soothe customer first, through investigation and analysis after the forensics, return visit to the pursuit of customer satisfaction with service (contact, calm, listen to the record… Show more Customer service representatives have no legal power to solve the problem, through to complaints ZhuanXi, the post processing: customer dissatisfaction with mobile acceptance process, poor customer service representative service or accepts the business error caused by upgrade complaints or complaints to timely soothe customer first, through investigation and analysis after the forensics, return visit to the pursuit of customer satisfaction with service (contact, calm, listen to the record, investigation, pays a return visitOn-the-job performance: 2010, respectively, in 2011 won the China mobile communications corporation shandong co., LTD. Good staff union activists honorary certificate, personal complaint handling complaint cases to be included in the provincial company putted forward Show less