πŸ’» Alan Strachan

πŸ’» Alan Strachan Email and Phone Number

Senior Implementation Engineer @ Employer details private
Glasgow, GB
πŸ’» Alan Strachan's Location
Greater Glasgow Area, United Kingdom
πŸ’» Alan Strachan's Contact Details

πŸ’» Alan Strachan work email

πŸ’» Alan Strachan personal email

n/a
About πŸ’» Alan Strachan

Having honed a vast portfolio of transferable skills and expertise throughout a wide-ranging early career, I am now focused in the IT industry providing vital technical support to numerous end-users. Combining management, leadership and teamwork based attributes with in-depth technical knowledge, I am able to coordinate installation, fault finding and support activities, maintaining focus on service delivery, operational efficiency, risk management and customer service.I am a highly effective communicator, capable of relaying intricate information to people of all technical ability levels, additionally, I am a strong leader, with the capacity to spearhead complex projects, change initiatives and business development strategy. Currently, I am looking to secure a new challenge, where skills, knowledge and expertise I have gained throughout my highly successful career to date can be applied and further development achieved. I would be keen to see what opportunities you have for me and vice versa; please email me on strachan_alan@hotmail.com with your contact details and I’ll get back to you.

πŸ’» Alan Strachan's Current Company Details
Employer details private

Employer Details Private

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Senior Implementation Engineer
Glasgow, GB
πŸ’» Alan Strachan Work Experience Details
  • Employer Details Private
    Senior Implementation Engineer
    Employer Details Private
    Glasgow, Gb
  • Vodafone
    Senior Implementation Engineer
    Vodafone Jun 2018 - Present
    View
  • Capita It Enterprise Services
    (Swan)Service Desk Analyst
    Capita It Enterprise Services Sep 2016 - Jun 2018
    Glasgow, Glasgow City, United Kingdom
    Wide Area Network (WAN) fault diagnosis and resolution.Experienced in PSTN, ISDN2, ADSL, ADSL2+, LLU, ETHERNET, WIRELESSExperienced in CISCO network devicesProven ability to investigate and troubleshoot faultsProven ability to work to strict SLAsKnowledge of service delivery and service support disciplines as defined by ITILAbility to communicate in a clear, concise and understandable manner to both colleagues and clients alikeStrong experience in working with service providers such as BT Wholesale and Openreach
  • O2 (TelefΓ³nica Uk)
    Technical Support Analyst (2Nd Line)
    O2 (TelefΓ³nica Uk) Dec 2008 - Jul 2016
    Glasgow, United Kingdom
    Providing key technical support for PC / MAC desktop users, executing software installations and providing remote desktop support as well as fielding inbound calls / emails from customersPerforming fault diagnostics for Wi-Fi and cabled technologies as well as cellular technologies including GSM, HSDPA, LTE, Cellular RefarmingManaging and resolving customer queries and engaging as 2nd line technical support for network issues, communicating effectively with both technical and non-technical personnelConducting cellular case management of faults and proactively escalated any issues as requiredBuilding, developing and maintaining productive and beneficial relationships with both customers and other areas of the business, promoting a collaborative working culture and strong customer relationship management
    View
  • Cape Hire & Sales
    Assistant Branch Manager
    Cape Hire & Sales Jun 2006 - Dec 2008
    Glasgow, United Kingdom
    Provided leadership across multiple key areas of the business, devising operational strategy to achieve challenging targets, managing / monitoring performance and forecasting resultsSpearheaded business development, including change management, process enhancement and continuous improvement, ensuring a first class service is delivered to customer at all times Maintained stringent control over budgets, planning resources and taking measures to ensure the business remains a profitable entity Identified and mitigated potential risks, demonstrating high awareness and attention to detail to minimise risk exposure to the businessDeveloped business accounts, processed hire & sales orders, coordinated all deliveries and returns and developed an outside haulage resourceManaged the inventory, including purchasing new stock, liaising / negotiating with suppliers and monitoring levels
  • Honeywell Process Solutions
    Facilities Manager
    Honeywell Process Solutions Nov 2003 - Jun 2006
    Motherwell, United Kingdom
    Responsible for the full maintenance and support of 18 business parks containing in excess of 400 separate tenantsProcured engineers and sub-contractors as required for small and large scale repairs and maintenance jobs and arranging quotesEnsured all engineers / sub-contractors work in stringent compliance with agreed SLA’sDelegated and monitored the workload of over 70 engineers, led weekly and monthly management meetings / conference calls and managed customer work order database, consisting of over 300 work orders
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  • Goldfish.Com Bank
    Resource Planner
    Goldfish.Com Bank Sep 2002 - Nov 2003
    Glasgow, United Kingdom
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  • Microsoft
    Support / Licensing Consultant / Telesales
    Microsoft Oct 2001 - Aug 2002
    Glasgow, United Kingdom
    View
  • Stepstone.Co.Uk
    Customer Relations Manager
    Stepstone.Co.Uk Mar 2001 - Aug 2001
    Stirling
  • Ntl:
    Planning And Capability Analyst
    Ntl: Jun 1998 - Feb 2001
    Bellshill
  • Kwik-Fit Insurance
    Insurance Advisor
    Kwik-Fit Insurance Jun 1997 - Jun 1998
    Bellshilll
  • Portland Windows
    Senior Professional Sales Representative
    Portland Windows Mar 1995 - Jun 1997
    Glasgow, United Kingdom
  • Avex Electronics, S.R.O.
    Plant Maintenance
    Avex Electronics, S.R.O. Aug 1990 - Mar 1995
    East Kilbride
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πŸ’» Alan Strachan Skills

Technical It Support Ms Office Html Programming Network Addressing Subnetting Cisco Ios Protocols Routing And Switching Network Cabling Windows 3.1 10 Mac O/s Cisco Ios Adobe Photoshop Citrix Kali Linux Backtrack Linux Project Management Change Management Continuous Improvement People Management Crm Risk Management Strategic Planning Account Management Procurement Compliance Plant Maintenance Copywriting Negotiation Mentoring Training Planning Leadership Management Multi Tasking Time Management Prioritisation Communication Interpersonal Network Operations Center Ccna Rs Ccnax

πŸ’» Alan Strachan Education Details

  • Glasgow Clyde College
    Glasgow Clyde College
    Cisco Networking
    View
  • Reid Kerr College
    Reid Kerr College
    It With Business Studies
  • Institute Of Photography
    Institute Of Photography
    Diploma In Photography
  • Institute Of Photography
    Institute Of Photography
    Diploma In Lightroom Photography Development
  • New Lanarkshire College
    New Lanarkshire College
    Adobe Certified Associate – Photoshop
  • Bellshill Academy
    Bellshill Academy
  • University Of Strathclyde
    University Of Strathclyde
    C.I.S - Python Programming
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Frequently Asked Questions about πŸ’» Alan Strachan

What company does πŸ’» Alan Strachan work for?

πŸ’» Alan Strachan works for Employer Details Private

What is πŸ’» Alan Strachan's role at the current company?

πŸ’» Alan Strachan's current role is Senior Implementation Engineer.

What is πŸ’» Alan Strachan's email address?

πŸ’» Alan Strachan's email address is al****@****one.com

What schools did πŸ’» Alan Strachan attend?

πŸ’» Alan Strachan attended Glasgow Clyde College, Reid Kerr College, Institute Of Photography, Institute Of Photography, New Lanarkshire College, Bellshill Academy, University Of Strathclyde.

What skills is πŸ’» Alan Strachan known for?

πŸ’» Alan Strachan has skills like Technical It Support, Ms Office, Html Programming, Network Addressing, Subnetting, Cisco Ios Protocols, Routing And Switching, Network Cabling, Windows 3.1 10, Mac O/s, Cisco Ios, Adobe Photoshop.

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