🛜 Patrick Conte Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Completed single engagement as Lead Consultant:Engagement description: Leading Australian financial institution - Unblocking squadEngagement duration: December 2022 - Present- Working within the AWS platform team in an “unblocking” capacity as a separate squad to hasten the delivery of AWS platform services for a specific stream targeted at moving.

Melbourne, Victoria, Australia

Completed three (3) engagements as a Senior Consultant:High level view:Migration Acceleration Program (MAP) - Assess phase (September 2022 - December 2022)MAP - Mobilise phase (May 2022 - September 2022)Cloud consulting (January 2022 - May 2022)Worked across several sectors in different capacities from technical to strategic depending on the engagement.

Melbourne, Victoria, Australia

Technical consultant working predominantly from home and from the Melbourne CBD office (mainly for social events, team/client catch ups etc).Assigned to the Cloud Adoption practice, specialising in assisting clients with moving/migrating applications to AWS and utilising DevOps methodologies around automation, IAC, and CI/CD.Completed single engagement as.

Melbourne, Australia

• Systems Engineer working in different head office locations in both Glen Waverley and Richmond. Also working from home due to COVID-19.A member of the Ops & Sustain crew, who is responsible for all 3rd level.
• Providing 3rd level support to users from incidents and tasks raised by the Service Desk or Desktop teams
• Maintaining all Windows OS’ and Microsoft-related systems in a BAU capacity
• Developing and refining process with a cloud-first approach
• Working with security teams to mitigate vulnerability exposure, and tune systems to ensure best security practice
• Capturing documentation for system configuration and operational guides

Melbourne, Australia

• Technical Systems Engineer working in the ALH head office, alongside all corporate staff in Victoria. A member of the Infrastructure Delivery Team, who is responsible for all back of house equipment relating to server.
• Architecting, designing and implementing new solutions, mostly around Windows Server and virtualized technologies
• Providing BAU support for all server and networking components in both branch and datacenter locations
• Collaborating & working with vendors around implementation of new solutions and assisting with BAU activities
• Mentoring junior staff on correct conduct for technical issues and behavioral qualities
• Working closely with internal ALH IT teams to ensure application uptime and security maintenance

Melbourne, Australia

• Working on-site with Melbourne Water employees via DXC Technology as a Managed Service Provider. Maintaining the multi-site environment, consisting of approximately 800 physical and virtual servers.A member of the.
• Designing, implementing, monitoring, and maintaining physical and virtual server infrastructure on predominately Windows Server platforms, with some Linux-based appliances
• Collaborating and working closely with team members to ensure best results for customers
• Serving as an escalation point from the Service Desk and Desktop teams for more complex problems
• Liaising with business systems and Melbourne Water employees for application related issues
• Proactively working to implement changes in the environment which resolve on-going problems

Melbourne, Australia

• Technical resource working in the Projects Management Office for UXC Connect, working with IT Shared Solutions (ITSS, the IT division of WorkSafe Victoria / Transport Accident Commission) on implementation of project.
• Creation & configuration of virtual machines in development, test, and production environments
• Working closely with project managers to maintain budgets and expectations with customers
• Working with other technical staff to deliver solutions across multiple platforms
• Following proper process to implement solutions via change management
• Billing time accordingly to appropriate projectMajor technologies used:

Melbourne, Australia

• Working on the WorkSafe Victoria & Transport Accident Commission contract via UXC Connect (Managed Services Provider).First point of contact for over 4,000 users relating to IT problems across multiple platforms of.
• Assisting customers via phone, email with enquiries, incident and service requests
• Internal escalation point within Service Desk for complex tasks that require high attention to detail / special attention (VIP)
• Trainer and mentor of junior Service Desk Analyst’s new to the team, or with new systems and technologies
• Actioning service requests submitted via ticket system in conjunction with SLA’sMajor technologies used:
• Lotus Notes – Domino

Melbourne, Australia

• Working on a large banking & financial institution contract. Responsible for supporting over 43,000 users across a wide range of new age telecommunication technologies. Duties and responsibilities:
• Assisting customers via phone and email with enquiries, escalations, and faults
• Actioning work requests and provisioning requirements in conjunction with SLA’s
• Handling internal escalations for more complex problemsMajor technologies used:
• Blackberries in a BES environment
• Standard, non-smart Nokia phones

My responsibility was to prepare, cook and serve meals for elderly residents. I was also responsible for supervising whilst the head chef was absent.

Information Technology, Information Technology

Activities and Societies: Cert II and III in Information Technology Cert IV in Information Technology - Networking Undertaking Studies.

Several, Infomation Technology

Activities and Societies: A+ Certification Training, MCP Windows Server 2003, Installing Configuring and Administering Microsoft Windows.

Education record

High school education