Welcome to EPIC CX — the Leadership Home of Alex Mead
Highly experienced CX executive with over 20 years’ success delivering measurable, real-world transformations across the globe
If you want proven CX results, then find out more about me here:
https://www.linkedin.com/in/alexmead/ | alexmead@sky.com | +44 7916 125344
World-class leader in Customer Experience (CX), Contact Centre, and Digital Customer Service, with a proven track record of global success
At EPIC CX, I bring to life the two core principles that consistently drive service excellence, even in the era of Generative AI:
EPIC CX – For Customers
(Easy, Personalised, Intuitive, Contextual)
Easy: Removing friction across every channel; making customer journeys seamless
Personalised: Treating every customer like an individual, not a case number
Intuitive: Designing journeys that predict needs and make next steps effortless
Contextual: Ensuring customer needs & responses are prioritised by urgency and value
TIME EX – For Employees
(Time, Information, Motivation, Empowerment)
Time: Allowing employees the space to deliver outstanding service, not just speed
Information: Giving teams complete, real-time access to the insights they need
Motivation: Building a purpose-driven, emotionally connected service culture
Empowerment: Trusting frontline teams to make decisions that resolve — not frustrate
Select Success Stories:
Delivered £38M OPEX reduction plan and a 20% NPS uplift through multi-brand contact centre transformation at International Airlines Group (IAG)
Built a digital-first service operation at a BPO, achieving 60% voice reduction, 30% AHT improvement, and 25% CSAT uplift in under 12 months
Drove a 25% NPS increase at a luxury brand, aligning ultra-premium service to the brand’s customer promise
Reduced contact volume by 80%, reducing cost-to-serve by 40% leading a digital CX transformation at a global group
Delivered a 99% rebook intent year-on-year for a premium custom holiday brand
Company Details
- Employees
- 3
- Founded
- -
- Address
- Amwaj, Bh
- Industry
- Executive Offices
- NAICS
-
Executive Offices
- Keywords
- Customer experience, customer service, contact centre, CRM, Salesforce, CSAT, NPS, Digital Transformation, omnichannel, customer operations, digital, call centre, operations, customer, AI, GenAI, BPO, contact center.
- HQ
- Amwaj
Epic Cx Questions
Epic Cx's website is https://www.linkedin.com/in/alexmead/
Epic Cx's LinkedIn profile is https://bh.linkedin.com/company/alexmead
Epic Cx has
3 employees.
View email and phone details for 3
employees at Epic Cx.
Epic Cx's industry is
Executive Offices
Epic Cx's categories are Executive Offices
Epic Cx's founding year is 2017
