Customer Service Solutions Group ™

We help CEOs and leaders of mid-sized B2B companies where the product is solid—but service the delivered by its employees is the real differentiator. When your business relies on customer-facing teams to deliver real value, poor morale or fractured culture can quietly stall growth and profit. That’s where we come in. At Customer Service Solutions, founded by Rebecca Holliday and Leonie Williams, we bring decades of expertise in service transformation, emotional intelligence and customer-centric leadership built through years at The Institute of Customer Service and industry-leading roles across hospitality, retail and travel. Through a flexible mix of mentoring, leadership development, culture programs, and hands-on consultancy and training we help your teams reconnect, your customer service excel and your business grow sustainably through the power of human connection.